Director, Data Program Innovation

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

Product Management, Data Program Overview

• Act as a business owner to develop, manage, and execute the long-term and short-term innovation roadmap to unlock incremental value for Mastercard Data & Services via new and improved Data Programs and related solutions

• Build revolutionary Data Programs and associated products that advance how businesses all over the world derive the most value from new and existing data assets

• Set Data Program direction with coordination, not isolation—considering how our data, technology, and products all work together to serve customer needs

• Act as an influential connector to ensure commercial and technological success of our programs and related products by working with cross-functional teams (e.g., Franchise, Technology teams, Data Strategy, Sales and Marketing)

• Develop new program/product concepts, manage roadmaps, establish commercial strategies, build business cases, manage and influence key stakeholders, optimize programs and resources, and manage related PandL.

Responsibilities

• Partner with Vice President, Product Management, Data Programs to develop and deliver on a robust vision, strategy and roadmap for Data Program Innovation to unlock incremental value for Mastercard Data & Services and our network participants (e.g. issuers, acquirers, merchants).

• Lead success definition, own and drive working backwards from vision and strategy, defining short and long term goals, and ensuring appropriate documentation to help inform the direction of success of the program

• Drive innovation strategy with a technology strategy that supports rapid development of scaled enterprise software products

• Drive tangible data-driven business outcomes, designing and executing POCs in partnership with relevant cross functional teams across the organization, iterating and optimizing based on learnings, and developing business cases to quantify potential upside and to support any necessary investments

• Define and organize the work across a complex matrixed environment, outlining key objectives and roles/responsibilities, defining business requirements, setting priorities, defining success KPIs and milestones, driving progress against timelines, and holding relevant teams accountable

• Develop strong working relationships with a diverse group of internal stakeholders, navigating across cultures and geographies to gain support for program enhancements and to increase value of the program:

o Establish strong relationships with key cross functional partners including Franchise and P&E to successfully leverage the power of our network to unlock new data assets and to improve the assets we currently have at scale

o Work with the regional teams to identify and deliver on opportunities and to ensure program success with a robust customer support, communications plan, and feedback plan

o Motivate and direct cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model, create the appropriate sense of urgency, enable seamless deployment of POCs and eventually products, and deliver great overall customer experience

• Identify issues, risks, and dependencies and develop mitigation plans

• Create compelling communications for Senior and Executive Management to define the innovation roadmap and to showcase the value of the Data Programs and ensure ongoing support for program enhancements and associated investments

• Mentor, develop, and foster the skills of other team members

• Emulate and drive Mastercard Way behaviors through behavior, recognitions, coaching, and employee engagement.

All About You:

• Organizational skills and project management: Proven ability to manage and successfully deliver projects in a matrix environment with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines

• Accountability: Demonstrated ability to operate with independence and autonomy and with a strong attention to detail and quality

• Communication and Influencing skills: Excellent influencing, interpersonal, and communication skills, with demonstrated ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity

• Analytic and strategic mindset: analytical, curious, strong problem-solving skills, using a fact-driven approach to program management, ability to interpret and synthesize data, pressure test and validate hypothesis, and challenge the status quo

• Relationship Building and Executive Presence: Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization

• Technical judgement: Ability to understand the reasons behind architectural decisions and to use technical judgment to challenge and validate assumptions, enlisting engineering support to vet architecture as required

• Collaborative team player: proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity

• Experience in consulting / product management / product development / software engineering preferred

• Bachelor’s degree required, advanced degree a plus

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.