Senior Inside Sales Director - Diabetes

Medtronic Diabetes ($2.3B) is actively seeking an experienced and dynamic leader to take on the role of Senior Director, Inside Sales. In this position, you will provide strategic direction and exceptional leadership to our robust Inside Sales group in San Antonio, Texas. Your primary responsibility will be overseeing the conversion of patients interested in our product portfolio into sales, while prioritizing delivering excellent customer service to patients and prescribing Healthcare Provider offices. By doing so, you will contribute to our company's competitive edge and ensure our continued success.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This position is based in San Antonio, Texas.

Medtronic Diabetes

When you join Medtronic Diabetes, you become a member of our global team of dreamers and doers who are working tirelessly to reduce the burdens for people living with diabetes. 

You can’t take a break from diabetes, and this can be exhausting and burdensome for those working to manage their blood sugar levels on a daily basis. One in 10 adults in the U.S. are living with diabetes and current rates are projected to double by 2040. Typically, someone living with diabetes is faced with hundreds of diabetes related decisions a day: I’m hungry, what do I eat? What are my sugar levels? How many carbs does this meal have? How much insulin do I dose? 

Medtronic Diabetes is working to alleviate this burden by designing the future of diabetes technology through next generation sensors (CGM), insulin delivery medical devices, and the power of data science and AI. The innovations in the diabetes field are at the nexus of the digital experience. 

Medtronic’s overall mission is to alleviate pain, restore health, and extend life. That’s why our employees enjoy dynamic career opportunities while working to engineer extraordinary innovations that the world needs. 

At Medtronic Diabetes, we are working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care, and improving outcomes so people living with diabetes can enjoy greater freedom and better health.

A Day in the Life

• Strategic Leadership: Provide strategic vision and guidance to the Inside Sales activities, aligning them with the overall business objectives. Develop and implement sales strategies that drive revenue growth, process excellence, and customer satisfaction.
• Sales Execution: Accountable for the alignment and partnership between Inside Sales and Field Sales teams, ensuring smooth, effective, and accelerated delivery to meet/exceed revenue targets and market share goals.
• Team Management: Manage and mentor a team of Inside Sales professionals, fostering a high-performance culture. Set clear goals, provide regular feedback, and promote professional development to enhance individual and team capabilities.
• Process Excellence: Establish and optimize sales processes, ensuring efficiency, consistency, and adherence to compliance standards. Continuously evaluate and enhance sales methodologies, technology, and techniques to maximize productivity and effectiveness.
• Customer Service Excellence: Champion the delivery of exceptional customer service to Patients and Healthcare Provider offices. Collaborate with the field to streamline processes and drive revenue through productive and positive interactions.
• Performance Monitoring and Analysis: Implement performance metrics and reporting mechanisms to track the effectiveness of Inside Sales initiatives. Analyze sales data, identify trends, and generate actionable insights to drive continuous improvement and revenue growth
• Collaboration and Communication: Foster strong partnerships and collaboration with internal stakeholders, including Field Sales, Marketing, and Executive Leadership. Effectively communicate sales strategies, initiatives, and results to key stakeholders. This is a unique opportunity to shape the success of our inside sales organization and take the team to new heights. Join us in transforming diabetes care and making a difference in the lives of millions of people.

Must Have: Minimum Requirements

• Bachelor’s degree
• Minimum of 15 years of progressively responsible work experience with a Bachelor’s degree, or 13 years with an advanced degree required
• 10 years of managerial experience required
• 6+ years’ experience in Contact Center Operations, Inside Sales, Supply Chain Operations or Field Sales Management required

Nice to Have

• Master’s Degree in related field, MBA preferred
• Excellent presentation skills with strong ability to present both qualitative and quantitative information in a clear, concise and persuasive manner to all levels of the organization 
• Proven track record of success in leading Inside Sales teams and driving revenue growth in a competitive market
• Advanced knowledge of inside and field sales processes
• Exceptional execution skills, with a track record of delivering on financial and strategic commitments
• Strong leadership skills with the ability to inspire, coach, and motivate a team towards achieving goals
• Excellent understanding of sales methodologies, processes, and customer-centric strategies.
• Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. Analytical mindset with the ability to interpret sales data, identify trends, and make data-driven decisions.
• Knowledgeable and experienced with financial reports, modeling exercises, interpreting and communicating operating and financial information
• 5 years’ experience in budget and P&L management
• Knowledge/Experience in Healthcare and/or Medical Device Industry
• Knowledgeable in Diabetes Management
• Experienced utilizing Microsoft Office Products: Word, Excel, PowerPoint, Outlook

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to be independently mobile.  
• The employee is also required to interact with a computer and communicate with peers and co-workers.  
• Candidates must reside in the greater San Antonio, TX area. This is an onsite position; employees must be able to work onsite at our San Antonio Medtronic Office. Work schedules may vary, and candidates must have some flexibility to work evenings, holidays, weekends.
• Travel up to 10% of the time 

Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. 

This position is eligible for an annual long-term incentive plan.  Learn more about Medtronic Long-Term Incentive Plan (LTIP)

The provided base salary range is used nationally in the United States (except in Puerto Rico). Base pay is based on numerous factors and may vary depending on job-related knowledge, skills, experience, etc.