User Experience Senior Manager

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

The User Experience (UX) Senior Manager leads a team of designers accountable for digital assets that support interactions and touch points with financial professionals (FinPros) and customers including email, website components, landing pages, chat and other digital channels. You will work with partners in Marketing, Distribution, Operations and other responsibilities to incorporate feedback and design solutions that meet organizational design standards and serve to enhance a positive customer experience. The UX Senior Manager will bring forward best practices including insights into competitive market trends and advocate for continuous improvement and new ideas through usability testing and iterative design. You will report to the Sr. Director, User Experience and Digital Solutions.

What you do:

Customer & FinPro Experience:

• Participate in Customer Experience-driven work like journey creation, journey mapping and experience design; participate in brainstorming to create the best digital presence in the market

• Stay on top of competitive landscape and advocate to create the best experience on our digital channels

• You will be a subject matter expert in user experience and digital best practices and evangelizes current trends and patterns

UX Practice:

• You will work with Digital leadership team to build organizational UX strategy including measurement of experience-driven work

• Partner with internal stakeholders to gather feedback and design direction, interpret organizational design standards and implement for the local organization

• Ensure a solid foundation of UX discovery & research, controls and documentation for design process and decisions

• Lead the team accountable for designing digital assets that support several initiatives such as: emails, website components, landing pages, and other digital channels like chat

• You will oversee a positive team environment through feedback with a focus on employee engagement and development

• You will Identify opportunities to build skills for the future and lead the team in staying current with relevant emerging technologies, practices and trends

What you bring:

• 6-7 years of experience required

• Experience creating mobile, accessible and experience-driven design solutions with user-centric approach and focus on driving positive end-user experience and enhancements

• Prior experience working in Financial Services, Advisory FinTech or related

• Four-year degree required, Graphic Design or equivalent relevant work experience

What we offer:

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a g time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.