Digital Adoption Specialist

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

About this opportunity 

As a Digital Adoption Specialist, iTero, you will drive adoption and growth of the Align digital platform via engagements in targeted dental offices. You will apply your clinical expertise and demonstrate your comprehensive knowledge of dental office workflows, thorough iTero proficiency and knowledge of iTero sales strategies, working with doctors and staff to drive workflows that support scanning every patient through hygiene appointments and scanning for restorative procedures. Specifically, you will focus on increasing scanner utilization and improving patient education and case acceptance within practices, resulting in account growth, and driving the need for additional scanners. 

In this role, you will… 

• Foster positive relationships with doctors and teams utilizing a consultative and collaborative approach, providing them with tailored insights to enable and inspire them to modernize and grow their business through increased scanner utilization, patient education and case acceptance for both Invisalign and restorative procedures.

• Achieve the goal of full digital adoption in targeted accounts within your territory, resulting in increased scanner utilization, account growth and the need for additional scanners. Full adoption is defined as practices utilizing iTero scanners as part of routine patient health checks, for Invisalign and restorative scanning.

• Perform thorough customer “current state” assessments to understanding the business needs of each practice. Collaborate with the doctor to establish and prioritize account-level goals, and create a defined work path to facilitate full adoption of the scanner, increased patient education, case acceptance and practice growth.

• Provide clinical support to doctors and staff, leveraging training resources where needed, to maximize scanner utilization, implementing and refining office processes and changing current workflows to achieve “wellness” scanning through hygiene and scanning for restorative procedures.

• Utilize data/analytics to monitor progress with customers and drive decision making.

• Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership.

• Identify practices where additional scanners may be needed to support growth. Strategically work with sales and commercial support functions to prioritize opportunities and effectively discuss with doctors the value proposition of additional scanners.

• Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills.

• Stay active and engaged with important dental care related organizations to stay abreast of trends and changes in dental/ hygienist practice that impact our business or customers.

• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions.

• Independently book travel efficiently and within company guidelines, manage personal expenses and expense reporting and maintain team expenses within budget and Align expense policy.

In this role, you’ll need … 

• Leadership, including the ability to organize and motivate.

• Organization and time-management skills with the ability to prioritize and complete critical tasks independently and with a high sense of detail and urgency.

• High customer-service standard

• Strategic skills, demonstrating the ability to troubleshoot, reason and problem-solve.

• Strong interpersonal skills, adept at building and maintaining relationships.

• Ability to adapt to changing circumstances.

• Strong written and verbal communication and presentation skills.

• Computer proficiency, including Windows OS, Microsoft Office, and internet research.

Education and/or Experience:

• Bachelor’s degree or equivalent experience; training or consulting role preferred.

• Clinical degree in dentistry (RDH, EF, CDA, etc.) preferred.

• 3-5+ years of relevant work experience, preferably in a related health industry (dental, orthodontics, dental practice management, etc.)

• High level of proficiency with Windows OS, Microsoft Office, SFDC.