Director, Learning and Development Field Development

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our L&D team as a Director, Field Development.

This Director is an important part of the Learning and Development team and has accountability for all Field Team development strategies at Aspen Dental. This role will partner closely with the Senior Director, L&D Field and Practice Support Center and key business partners to create and implement learning solutions and programs for all non-clinical team members. This includes patient service representatives, assistant office managers, office managers, regional managers, territory directors and divisional vice presidents as well as other roles that may be defined in the future.

The Director, Field Development is a proven leader of others who can effectively collaborate with the Field team, Learning & Development, Operations, Human Resources and senior leaders across the organization and industry. This leader is a strong performance consultant who can develop and execute learning solutions to build functional capability and confidence across the non-clinical Aspen team. This leader has experience orchestrating organizationally complex work and demonstrating business impact through data. This leader must also be hands-on with a willingness to analyze and build, unafraid to roll-up their sleeves to get projects done.

Essential Responsibilities:

• Develop and execute the Field learning strategy.
• Partner with senior leaders, the Field team and the broader L&D, HR and Operations teams to understand specific development needs of each role in the field.
• Design and deliver a suite of highly effective solutions, programs, tools and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc. Solutions should have close alignment to the business and elevate operational capability and organizational performance.
• Drive a learning culture across the organization.
• Oversee the continuum of Field learning programs from program promotion and management to sustainment and results.
• Understand the specific needs of each role so you can advocate and adapt for their specific needs and preferences.
• Ensure all Field learning programs are aligned and leveraged across the broader audience of the clinical team (including Doctors), Scheduling Center, PSC, etc.
• Evaluate existing programs/content for impact and alignment with organizational needs. Provide recommendations for learning experiences that increase reach, impact, and future capability requirements.
• Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to improve the experience for future learners.
• Partner with others to solve business problems and contribute expertise and support beyond field development as needed.
• Other duties as assigned.

Requirements/Qualifications:

• Education Level: Bachelor’s degree required; Master’s Degree preferred.
• A minimum of 7+ years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.
• A minimum of 5+ years leading a team of L&D professionals.
• Advanced understanding of adult learning theory and principles.
• Understanding of DSOs (dentistry service organizations) or similar medical industries desirable. Experience leading learning in this field is preferred.
• Strong business insight, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions.
• Well versed in digital learning, just-in-time / micro-learning, and blended learning strategies.
• Strong capabilities in data analytics (as it pertains to measuring learning).
• Experience providing consultation to senior leadership on strategic initiatives.
• Excellent communication and influencing skills at all levels of the organization and extremely flexible to be proactive in a fast paced, ever-changing environment.
• Excellent facilitation and mentoring skills. Experience in group facilitation and leading group/cohort dynamics to create connections and foster understanding.

Salary Range: $136,000 - $160,000 + bonus