Software Engineering Manager - AI / Machine Learning / Automation RPA

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Retail technology Automation organization, you will be based in Dallas, TX or Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As a Software Engineering Manager, you will manage multiple development projects and/or application support functions for a major business segment. In this role, you will be responsible for overseeing the development and implementation of multiple, complex, organization-wide systems all the while providing solutions or recommendations on complicated technology issues for application development and implementation. Additionally, you will use subject matter / functional expertise and influence to help identify and meet high priority needs as well as defining processes for integration, preparation, and delivery of solutions. And finally, you will also be responsible for maintaining relationships with our clients to help ensure the implementation quality of application systems.

Preferred skillsets to be successful in this role include but are not limited to:

-Hands on experience with Automations RPA - Automation Anywhere, Virtual Assistant- Kore.ai
-Experience in implementing Intelligent Automation solutions using AI/ML
-Hands on experience with Java, Micro services, OpenShift Platform
-Strong technical knowledge and understanding of latest trends in Generative AI, LLM's
-Experience in implementing automation solutions in financial services/ Banking
-Experience in Architecture and Design of software applications
-Leadership/management experience
-Preferred candidates will be self-starters who have the passion for solving business problems using advanced tools and developing data-driven narratives
-Candidates should have a high degree of curiosity and innovativeness, especially on the use and experimentation of AI/ML techniques and approaches
-Strong communication and presentation skills with the ability to clearly communicate business strategies and technical concepts to all management levels

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.