Product Owner III

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's C&IB organization, you will be based in Little Rock, AR or Overland Park, KS.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.  Some responsibilities may be performed remotely, at manager’s discretion.

This position includes assisting with new technology business development activities, including but not limited to, responding to Requests for Proposal (RFP’s), providing product demonstrations, attending industry conferences, and participating in feasibility studies with new/existing clients for new product capabilities. This position may work with the Midland Servicing Business Development Group as well as the various technology groups listed below.

The Product Owner III may assist with product update information and product documentation in support of the periodic multi-tenant client upgrades. The position may include assisting with new module and new client implementations when needed. The purpose of this role is to build and disseminate product knowledge and documentation, and to serve as a utility resource for other product groups.

• Work with Technology Crews
o Review release notes & be prepared to explain them to clients
o Update product documentation as needed
o Work with Crews to maintain product documentation
o Assist with the implement of a new online documentation tool
o Assist with product testing
• Work with Account Management
o Provide a point of contact for technical questions to allow crews and release management to focus on workload
o Provide/facilitate product demonstrations and training when requested
• Work with Release Management
o Conduct an open forum meeting on first business day of new release testing to present the release contents and allow clients to ask questions
• Work with Application Support
o Assist with troubleshooting technical questions or issues
• Work with Conversions
o Assist with the implementation of new modules and/or new clients

• Self-starter is probably the most important aspect
• Creative. Comfortable starting with a blank slate
• Comfortable working with and communicating with clients
• Understanding/experience with building and delivering software functionality incrementally in an Agile/Scrum framework. Possibly from a PO, scrum master, developer, BA or testing perspective
• Experience/Exposure to a RDBMS like SQL Server for building queries and analyzing data
• Technical/Product documentation writing experience
• Commercial servicing knowledge/experience
• Accounting or finance knowledge/experience
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft technologies
• Open to travel (up to 10% of time)

Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Agile Development – Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Organizational Leadership – Knowledge of, and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.

Planning and Organizing – Mobilizes both time and resources to get things done.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.