Innovation Manager (AI & Intelligent Automation)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Innovation Manager you will work within PNC's AI and Intelligent Automation Center. You will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Artificial Intelligence Research & Development team is responsible for solving business problems using AI. The team is engaged on strategic projects which include new product design, generative AI, data science, and automation opportunities. The team is involved throughout the lifecycle of a solution from ideation to research to proof of concept to prototype to the initial pilot implementation.

As a member of the team, you will be responsible for continuously incubating new ideas by exploring business problems, learning about new AI technology, performing research on uses of AI and engaging a variety of different industry, technology, and PNC experts.

Additional work will be project based and can range based on a variety of projects

 Exploring new technologies through market research, vendor reviews, proof of concepts, and reverse engineering solutions.
 Building initial prototypes through development and testing with new tools or new uses of existing tools.
 Testing new operating models by leading high priority projects and acting as product owner for artificial intelligence solutions.
 Managing external partnerships by assisting in solution design and execution.

Skills we are looking for include:

 Lead projects by setting a strategic vision, organizing work sets, and delivering solutions which achieve the stated goal
 Collaborate effectively with others, open to differing perspectives, and problem solve to build the best solution for the bank
 Build technical solution designs which outline the development work needed to achieve the goal
 Coding experience with the ability to learn new languages and platforms & develop solutions quickly
 Ability to reverse engineer a platform to understand how it works and communicate findings to key stakeholders
 Building custom AI solutions is a plus: Python, R, use of data science tools (DataRobot, Cloudera Data Science Workbench, Anaconda, Jupyter Notebook, etc.)
 Building AI solutions through a platform is a plus: use of Doc AI, virtual assistant, robotic process automation, speech to text, or text analytics tools

Job Description

• Leads innovation team to meet organizational needs and to capitalize on potential new product opportunities.
• Develops, manages and implements a portfolio of innovation projects.
• Advises senior management and internal clients to understand the results and implications of innovation initiatives.
• Executes on innovation strategy. May assist senior management in developing innovation strategies and creating a vision that aligns with business strategies, processes and needs.
• Selecting, supervising, training and directing the work of Innovation staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Business Case Justification – Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Product Design and Development – Knowledge of and ability to design, build, and develop a new product, technology, or service from concept through to production.

Qualitative Research – Knowledge of and ability to gain insight concerning the attitudes, beliefs, motivations and behaviors related to an organization's products, services and businesses.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.