Manager - Vendor Management

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

ESSENTIAL JOB FUNCTIONS

• Work with team members, vendors and department managers to identify gaps, errors and controls necessary

• Performs root cause analysis on various projects and/or processes within the department and execute solid process improvement solutions

• Identify improvement opportunities that will help increase efficiency by identifying any gaps in the process/technology/data

• Analyze a large population of data to help identify relevant information

• Research and resolution of escalated or complex issues

• Provide timely research/responses and ad-hoc support to various departments.

• Assist with maintaining the delivery of daily reporting by running the reporting scripts for daily distribution

• Perform Monthly Business Reviews with Vendor and Business Partners

• Other duties as assigned

FUNCTIONAL JOB COMPETENCIES

• Good written, verbal, interpersonal, presentation skills.

• Ability to communicate among technical and non-technical employees, and process orientation skills

• A customer driven approach and good customer management skills

• Ability to work autonomously and under pressure

• Ability to multi-task, be highly organized, and work independently

• Ability to identify problems and apply creative solutions

REQUIRED EDUCATION/EXPERIENCE

• 4+ years of operations or vendor management experience preferred

• Previous mortgage origination experience preferred

• Strong analytical and quantitative skills with a proven ability to translate analysis into meaningful insights

• Proficient in MS Office products (Excel, Word, PowerPoint).

• Excellent verbal, written and interpersonal communication skills.

• Ability to learn quickly and manage multiple priorities in a fast-paced and rapidly changing environment

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V