Senior Specialist, Logistics & Customer Service

The Logistics and Customer Service Specialist role is responsible for coordinating and executing activities to support inbound and outbound shipping for FDBN. This includes shipments of samples and product to support tech transfers, client programs, and commercial demand. This role provides guidance and support for both daily operations and projects as it relates to commercial operations and client needs. The specialist supports and collaborates with internal departments, such as Warehouse, Tech Transfer teams, Quality Control, Manufacturing, and Process Science, as needed, to build and maintain stakeholder relations. The specialist is responsible for Trade Compliance at FDBN, including building and optimizing the process. This role corresponds and collaborates with external clients, government agencies, and state agencies for Trade Compliance responsibilities for import/export shipments.

• Builds and optimizes processes for logistics, shipments, and trade compliance, including creating and/or updating standard operating procedures, as needed

• Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods

• Responsible for entering customer orders in ERP system and communicating closely with clients for product shipments

• Coordinates and executes shipments with Warehouse, managing all supporting activities in shipping samples on behalf of Quality Control and Process Science teams

• Supports business needs for import and export policies, material classification, procedures, methods, audit readiness, and operating practices

• Schedules, collaborates, and delivers in a fast-paced environment while balancing priorities to meet customer needs

• Monitors and manages logistics carrier performance and relations for all sample and product shipments in and out of FDBN GMP site

• Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and Trade Compliance

• Subject matter expert with shipment deviations and coordinating with stakeholders for impact assessments, risk mitigation actions, and resolutions

• Accountable for Trade Compliance activities, not limited to classification of materials (Harmonized Tariff Schedule - HTS), Incoterm support, and working with agencies such as US Customs ensuring compliance adherence

• Supports, drives, and implements Trade Compliance activities for FDBN, working closely with FDB Sr. Trade Compliance Manager at a global level to build and optimize a harmonize system across the network

Requirements:

• BA/BS degree in Supply Chain, Logistics, Supply Chain Management, or related field with 5 years experience as logistics coordinator with shipping samples, product, or goods

• ERP experience (SAP) for order management and outbound shipments

• Experience with Trade Compliance laws and regulations, specifically around Harmonized Tariff Schedule (HTS) classification and export control is preferred. 

• One or more APICS certifications (CPIM, CSCP, CLTD, CTSC) is preferred