Program Manager, Launch Work Order Management, Amazon Fresh Selection & Merchandising

Have a passion for diving into details + building reporting and auditing mechanisms across cross-functional teams? If so, join us as the US Launch Work Order (WO) Management Program Manager.

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a customer obsessed, and motivated individual to join the Amazon Fresh team.

Amazon Fresh is a grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online. We’ve also introduced new ways to make grocery shopping more convenient using Amazon Dash Cart technology, which enables customers to skip the checkout line, and launched a new Alexa feature that help customers manage their shopping lists and better navigate our aisles.

We’re looking for a motivated and talented Program Manager with a customer focus, analytical skills, and an entrepreneurial spirit to join the central category selection and merchandising team. You will help track work order (WO) completion for all new store launches (from planogram creation, promotion to execution). You will need to thrive and deliver results in an ambiguous, and fast-paced business environment, operating across multiple teams and levels in the organization.

The ideal candidate will have strong customer experience intuition, business and product sense combined with solid understanding of critical milestones and how to manage consistent changes to work orders and potentially conflicting priorities. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.

This role will be responsible for –

1. Developing a robust reporting and auditing mechanism for new store launch Work Orders (WOs).
2. Partner with Category Merchandising Program Managers and Promotions Quality PMs to track work orders and ensure timely promotion and that work orders are in the right phase in work order management system (Store Plan Scheduler: SPS) on the required date.
3. Ensuring that the work order store combination that was loaded into Store Plan Scheduler and is moving through phases is directly in line with the source of the truth for DBKey (unique planogram identifier)
4. Developing go/no go criteria and escalation points for making decisions and balancing the tradeoffs if we don't have all the necessary work orders by required timeline.

Key job responsibilities

-Collaborate with cross-functional stakeholders on developing weekly review and accountability mechanisms (to ensure on-time execution)
-Develop and ensure that each work order loaded, matches the source of the truth DBKey assignment for each store and where it doesn't, partner with category Merchandising PM to achieve timely resolution
-Partner with other Selection team PMs to ensure critical steps and milestones are covered in workback schedule and tracked accordingly

A day in the life
Work across category and central teams to develop a robust tracking and auditing mechanism for new store work orders. Identify potential risks to on-time delivery and providing tradeoff and solutions to overcome any challenges/delays.

About the team
A team of program and product managers who are responsible for the selection and merchandising planning and execution. The team has high levels of ownership and bias for action that translates to an all hands on deck, collaborative environment to solve some of the orgs biggest opportunities.

We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 4+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using Microsoft Excel to manipulate and analyze data

PREFERRED QUALIFICATIONS

- Building robust data reporting and auditing/tracking mechanisms

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.