Defined Contribution Consultant

In the US market, we are a leading provider of investment consulting, plan design and record keeper benchmarking services as well as a leader in the provision of delegated (OCIO) services. Mercer has over $2.5trn in DC assets under advice and over $60bn in multi-manager DC assets under management globally. We are seeking to aggressively expand these institutional services across market segments into individually focused financial services and solutions via our financial wellness platform.

Mercer’s Wealth practice is looking for the following position based in the Philadelphia office. We would also consider candidates who could work on a hybrid basis from other office locations.

What can you expect?

• Serve as a non-investment consultant and advisor to a book of defined contribution clients with plans $400M and above in Plan assets
• Support clients on an ongoing basis with respect to plan design and fee benchmarking, recordkeeping vendor management, fiduciary governance practices and employee engagement strategiesServe as the subject matter expert on a variety of defined contribution topics, and ensure clients and prospects are aware of the various ways Mercer can support their initiatives including plan design consulting, investment advisory services, and delegated OCIO services.
• Conduct plan document/SPD, operational and compliance reviews as needed; demonstrate strategic plan design knowledge of DC retirement plans
• Oversee vendor search (RFP)/fee benchmarking (RFI) process, strategy and transition; present RFP/RFI marketing results to client
• Your time is spent managing analysts and associates, training them, refining the client work that is done and working directly with clients as the point of contact for day-to-day questions. You will be attending and participating in client meetings and taking the lead on meeting follow-ups.  Depending on client complexity, this role may take on the lead role, along with leading project planning for client relationships (proactive annual planning).
• Retain and grow a book of business by developing long-term mutually beneficial relationships with clients and decision makers within your existing client base; and other Mercer lines of business
• Champion Mercer services, drive new and expanded business efforts across business unit within client base

What’s in it for you?

• We are the global leader in the Health, Wealth and Career business. We deliver innovative solutions that address the needs of our clients, their leaders and their employees.
• As part of Mercer, you will have access to the strongest industry leaders in topical HR issues, work with a team that is best in class, and you will have the MMC brand behind you.
• You will work with local, national and global teams to meet your client’s needs.  Coordinating the best resources for your clients to help solve their needs. 
• Using the Mercer brand, you will tell the Mercer story to other organizations around the geography that could benefit from Mercer’s services.  Introducing the best thought leaders from Health, Wealth and Career.
• Through regular engagement with clients and other colleagues you will have the opportunity to learn, grow and enhance skills that will allow you to develop your career proactively.

We will count on you to:

• Develop business plan with clear objectives and goals, planning for medium- and long-term client and growth requirements and communicate to leadership
• Exhibit solid understanding of the defined contribution landscape, anticipate and uncover client needs and create a scope of services around those needs.
• Ensure timely delivery and accuracy of all client work
• Ensure consistent compliance and professional standards into all business development and work processes including transparency and peer review for team/projects

What you need to have: 

•  7+ experience including a demonstrated track record of providing solutions for retirement plans
• A strong understanding of the defined contribution landscape including fiduciary topics, the recordkeeper universe,  investments, plan design trends, administrative practices, employee engagement and retirement readiness trends, and the broad range of services providers
• The ability to contribute to the development of new ideas and ways to solve client problems and make team more efficient at local and zone level
• A track record of building intellectual capital for business development and client delivery;
• Strong presentation skills; polished, professional countenance.
• Responsibility for the accuracy of final deliverables, including cost estimates for plan design changes, recordkeeping fees and plan correction projects. 
• Excellent project and timeline management skills

What will make you stand out:

• Demonstrated experience in a client management role, able to handle client inquiries on a day-to-day basis, professional attitude, able to evaluate issues, objections, operational and plan design issues; excellent personal, telephone and communication skills, etc.
• Experience conducting defined contribution Plan recordkeeper searches
• Experience in defined contribution Plan administration
• Strong training and delegation skills to develop junior staff

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.