Director, Training & Administration

Your role The Global Operations Training & Development Leader will play a critical and influential role in driving excellence in Operations organization at Digital Realty. The successful candidate will be responsible for running a global training organization and a developing a roadmap that creates a competent and empowered Operations organization. The Global Operations Training & Development Leader will oversee the creation, implementation, and execution of all training initiatives for new and existing operations employees. This position will drive effective training programs across the organization in support of the strategic goals of the business as well as building and managing knowledge management infrastructure.

What you’ll do

• Create Operations learning strategy for new and existing Operations employees, and create an execution roadmap to deliver against the learning strategy

• Develop optimal training blend of composition and delivery for the entire operations organization, with a focus on technicians, engineers, and technical managers 

• Build, maintain, and direct resources to deliver a curriculum and training methodology for both new hire onboarding as well as operations continuing education

• Develop an operations skill certification program to promote and test learned knowledge and best practices in the field and help the Regional Operations team implement the training in region 

• Develop strong partnership/ alignment with HR Talent Management with global leadership, management, and professional skills programs, as well as implementation of strategic initiatives

• Prioritize and govern all communications/training funnel to Operations

• Create and drive processes and analytics to provide a feedback loop to determine if the training and development practices are proving effective

• Build, oversee and actively manage ongoing functionality upgrades of knowledge management platform used to deliver relevant content, collateral, and training to the global operations organization

• Create and drive feedback loop through processes and analytics to allow relevant owners to refine content, improve content architecture

• Manage global ops training budget

• Contribute to governance processes and bodies to enable cross-functional learning and development knowledge sharing and success

• Partner with Human Resources to provide input and content to enterprise learning platforms, tools, and technologies

What you’ll need

• Previous experience leading a technical training organization required

• Demonstrated strong listening and collaboration skills for uncovering business needs and translating into executable requirements

• Ability to lead the creation of learning solutions by others, using appropriate learning strategies, including instructor-led learning, web based and virtual ILT, and hands-on, in-the-work learning

• Ability to use best-in-class design and delivery techniques within budget

• Proven track record of marrying strategy to practical, results-driven execution – comfortable operating in both strategy and execution domains

• Expertise in building and leading high-performance teams

• Superior verbal and written communication skills and comfort communicating to a C+ or board-level stakeholders

• High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements

• Experience with learning analytics, data-driven and results oriented

• Strong multi-tasking, prioritization, and project management skills

• Ability to travel as required 

• Bachelor’s degree preferred

• Experience with Cornerstone preferred

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

A bit about our Digital team 

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more. 

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.