Director, Quality Assurance

The Director Quality Assurance managers the end to end quality assurance of the software development life cycle across Lead to Opportunity, Opportunity to Contract, Service and Maintenance Management and Order to Cash.  As a key member of the technology team, you will be responsible for developing and implementing robust QA standards across the enterprise application stack ensuring the delivery of high quality end to end processes across these applications (Salesforce, Oracle CPQ & Order Management, ServiceNow and Oracle Financials etc.) on time and within budget. 

The role also implements and manages a continuous improvement program to improve continuously improve the quality, consistency, and satisfaction on delivery of technology to the business

What you’ll do

• Define, develop and implement a comprehensive global QA strategy in alignment with organizational goals and SDLC best practices.

• Define and establish QA standards, methodologies, and processes to be integrated seamlessly into the software development lifecycle.

• Lead and mentor a global team of QA professionals, fostering a culture of continuous improvement, collaboration, and innovation.

• Interface directly with Application Owners and the Integration Team to ensure alignment of the global QA strategy to meet their needs and ensure a continuous cycle of improvement.

• Collaborate with cross-functional teams to ensure QA requirements are effectively communicated and integrated into project plans.

• Design and execute test plans, test cases, and test scripts to validate software functionality, performance, and reliability.

• Drive the adoption of automation tools and frameworks to enhance efficiency and effectiveness in the QA process.

• Establish and monitor key performance indicators (KPIs) to assess and continuously improve the overall quality and efficiency of the QA process 

• Stay current with industry trends, emerging technologies, and QA best practices to drive innovation and excellence in QA methodologies.

• Collaborate with project managers and stakeholders to identify and mitigate risks related to software quality.

• Conduct regular audits and assessments to ensure compliance with QA standards and identify areas for improvement.

What you’ll need 

• Proven experience in a leadership role within Global QA, preferably in an enterprise setting.

• In-depth knowledge of QA methodologies, standards, and best practices across the SDLC.

• Strong leadership and people management skills, with a track record of successfully leading and developing high-performing QA teams.

• Experience with implementing and managing QA automation tools and frameworks.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams globally.

• Solid understanding of software development processes and lifecycle.

• Good knowledge of Oracle, Salesforce and ServiceNow applications, their associated modules and data flow.

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• Relevant certifications in QA, such as ISTQB, are highly desirable.

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.

A bit about our IT Digital team 

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more. 

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.