Software Engineer - Lead Level

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Commercial Money Movement Solutions (CMS) division’s charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. The Visa Business Solutions (VBS) and Visa Government Solutions (VGS) team is a world-class technology organization experiencing tremendous, double-digit growth as we expand products into new payment flows and continue to grow our core card solutions. This is an incredibly exciting team to join as we expand globally.

B2B Payables & Acceptance is part of Visa Business Solutions vertical of Visa’s Technology organization. We are responsible for designing, developing, and implementing Virtual Cards, payables, and acceptance commercial platforms to drive incremental revenue. We develop new offerings/products and enhance existing Visa Business Solutions product lines including Commercial data processing, B2B payables platforms. 

Client Success team ensures Visa’s CMS B2B Payables and Acceptance solutions are engineered and operating at a level that exceeds all the availability and reliability targets while considering reliability, availability, latency, performance, monitoring & efficiency as core principles. This role require contribution towards various initiatives within client success including building new solutions and make a meaningful impact keeping Reliability, Availability & security as top priority. Inspire and lead your team to deliver strategic objectives of client success and help optimize Visa’s approach to growth. 

Essential Functions:

• Provides strategic technical and functional knowledge of the e-commerce platform as well as a thorough understanding of the business to direct strategy on collecting and understanding requirements.
• Leads meetings with product partners to recommend development and solution strategies that improve the design and functionality of interface features across a range of payment products.
• Formalizes standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements.
• Leads and plans the piloting and integration of new technology capabilities and features that enhance the user website experience across e-commerce products.
• Analyzes patterns across bugs and implements systemic solutions to ensure websites remain functional and easy to use.

The skills you bring:

As a Client Success Software Engineer troubleshoot and develop technical solutions related to internally identified or client reported error incidents. Attempt to duplicate problems and define root causes, using product design, code or specifications. Develop production code fixes. Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification:

• Bachelor's degree in Math, Science, Engineering, or Computer Science, Information Systems or related field AND minimum ten (10) years of experience in a directly related field.
• OR
• Master's degree in Math, Science, Engineering, or Computer Science, Information Systems or related field AND minimum eight (8) years of experience in a directly related field.
• OR
• Minimum thirteen (13) years of directly related experience.

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Must be technically capable and a self-starter with strong organizational and customer service skills.
• Prior experience in client success team in solving time sensitive issues
• Experience leading a team resolving issues and developing sophisticated monitoring systems to proactively detect issues
• Customer service mentality
• Proficiency in Java programming
• Hands on knowledge of Spring, Hibernate and RDBMS technologies
• Experience with web service standards and related patterns (REST, JSON)
• Experience with Agile development incorporating TDD, CI/CD, utilizing technologies such as Git, Maven, and Jenkins.
• Having full stack experience in front end technologies like React.js, JavaScript and back-end technologies and framework is plus.
• Good to have experience in debugging and troubleshooting in Linux/Unix/Container bases application servers such as Tomcat, Docker, Kubernetes, Microservices environment. Kafka is plus.
• Lead root cause analysis of solving incidents as well as perform optimization and find proactive ways to detect or isolate the issues.
• Ability to understand complex enterprise level systems, various integration points, good understanding of software development lifecycle and processes.
• Engage with various stakeholders in triaging issues on time and provide precise and timely updates to stakeholders and Senior Management.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 139,200.00 to 181,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.