Director, Brand and Innovations Communication

Visa is looking for a Director, Brand and Innovation Communications to help bring Visa’s products and brand to life for external audiences. The ideal candidate will join a team of smart, driven communicators who develop the stories that shape ongoing perception of the iconic Visa brand Globally and within North America. We are a group that loves to laugh and support each other, while always challenging and encouraging each other to deliver our best work.

In your role as Director, Brand and Innovation Communication you will help promote Visa's Brand, Sponsorship, Innovation and Digital Partnership initiatives around the world, spreading the word about our new and existing products, services and partnerships. In your day-to-day, you will focus on driving communications for sponsorship initiatives that include sports, music, gaming, culture, the creator economy and more. This person will also support Innovation and Digital Partnerships initiatives where there is crossover between the two groups.

The team is responsible for communicating with external audiences through different communication platforms and tools, including – but not limited to – developing written communications, social media posts, website content, speaking remarks, engaging in media strategy and media relations, supporting tentpole events, creating presentations, developing briefing materials and media recap reports. The team works closely with colleagues across the Marketing and Innovation organizations, as well as the broader product communications team at Visa. As a global team member, you’ll spend a good amount of time with cross-functional colleagues both here in the US and abroad, sharing information, aligning on plans and goals, and moving the communications agenda forward via strong business relationships.  

The candidate will:

• Develop, oversee and execute strategic and measurable product communications programs that align with business strategies and goals.
• Help drive both day-to-day communications and high-visibility campaigns in support of priorities across Brand, Marketing and the Innovation teams.
• Maintain in-depth knowledge of the Brand and Innovation business units, which includes business goals, strategies and market challenges.
• Create and manage a range of communication materials (press releases, key message and Q&A documents, media pitches and briefing materials) and related content for use by spokespeople and with media, investor, client, internal audiences.
• Partner with senior executives and other leaders to protect the reputation of Visa and its products.
• Operate with a global mindset and work with Visa’s internal and regional communications colleagues on internal communications project/events and social media to create content that is compelling and relevant.
• Manage budget and other allocated resources, monitor expenditures and ensure overall spend is within approved allocations, manage agency partners and other vendors to support product communications.
• Work with partners to manage third-party initiatives and announcements.
• Have experience turning data, research into storytelling, news opportunities, including story mining.
• Have an audience-first mindset and collaborate with the digital content team to leverage social media channels for campaign amplification.
• Have a passion for purpose-led business initiatives, often promoting stories that showcase how our brand, initiatives or products contribute to local or global economies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week, with a general guidepost of being in the office 50% of the time based on business needs. Remote candidates will not be considered, and no relocation is available for this role.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Your work experience is focused in the area of corporate communications
• Experience in relevant communications experience, both at an agency and in-
house
• Financial technology, payment industry knowledge a must, experience in
product comms a must
• You are comfortable taking ownership and driving the team forward on a daily
basis – speaks up, volunteers, digs in
• Strong teamwork and relationship-building skills, leads by influence and
example
• You demonstrate excellent writing and verbal communications skills, including
interpersonal and presentation skills
• Strong planning, organizational, problem solving skills, focused on delivering
• Proven ability to work effectively in a cross-functional environment,
representing communications team across internal stakeholders, such as:
marketing, product, legal, government, sales and technology teams
• Works well in a fast-paced environment while delivering timely, high quality
work
• Proactive, with ability to recognize opportunities and manage up
• High-level of professional integrity and confidentiality

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,900 to 213,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.