Senior Director, Account Management

We are hiring a Senior Director, Account Management who has experience working with large, distributed teams, designing impactful business strategies, and solving complex strategic problems for large, global organizations. The Senior Director of Account Management will drive and grow a portfolio of customers, build senior-level client relationships, and successfully ensure the quality, integrity, value, and financial metrics of their portfolio. Must be in the Seattle, WA area.

Responsibilities

• Act as the primary point of contact for Clients, Delivery Teams, Technology Practices, and Consulting Teams

• Develop and implement account and commercial strategies, architecting and overseeing delivery approaches, building successful relationships, and owning business results

• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio

• Bring creativity, curiosity, and innovation with positive energy to help clients not just execute their current programs, but also realize new business and technical opportunities tied to their mission and strategy

• Shape solutions that bridge strategy and plan to real-world execution; properly scoping/pricing engagements with delivery team counterparts, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase

• Engage with senior-level stakeholders across all areas of the business regularly, delivering a continuous flow of business-building and improvement ideas, while securing relationship and performance feedback

• Design and implement consultancy-led transformative engagements for our customers across Hi-Tech, Travel/Hospitality, and Retail/CPG industries

Requirements

• Demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within a software development or management consulting organization

• Knowledge of technology, business models, subject matter, and trends in Retail/CPG, Travel/Hospitality, Media Entertainment, or Hi-Tech

• Experience with running a book of business, ideally $20M+ of services work under management

• Proven history and ability to sell software engineering services (cloud, analytics, digital engagement, etc.)

• Highly skilled in Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills

• Established track record of leading teams

Benefits

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

• Paid Holidays - nine (9) total per year

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

• If otherwise eligible, participation in the discretionary annual bonus program

• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potentia