DC Infrastructure Portfolio & Risk Director

Do you have experience leading a portfolio of construction projects? Are you experienced in construction projects for data centers or large manufacturing?

Then this DC Infrastructure Portfolio & Risk Dirctor position may be a perfect fit for you?

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.
If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, have proven technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years’ experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 3+ years’ experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 10+ years’ experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 8+ years’ experience managing cross-functional and/or cross-team projects.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. 

Microsoft will accept applications for the role until April 26, 2024.

Responsibilities

The successful candidate will manage efforts with internal customers to align processes and solutions, increase the adoption of technology, improve on current processes and tools to meet the needs of the business. The candidate will be a knowledgeable project manager with a background in risk assessment and risk management.  Additionally, the candidate will be responsible for developing and executing a global strategy to scale CO+I’s datacenter capacity delivery and network upgrades, leveraging planning principles.

Product/Service Definition

• Capacity Delivery / Network Refresh – ensure Microsoft infrastructure capacity is delivered at a portfolio level including DC delivery and network refresh to meet Microsoft customer needs.
• Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs.
• Validates/documents/supports use-case and business requirements, drafting readable and extensible requirements to meet desired objectives of the business.
• Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights.
• Leads project / program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations
• Works with engineering team to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas across divisional boundaries. Understands what options are available and leads others to identify and select the best option for the requirement and creates new solutions if needed.
• Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas across divisional boundaries and works with engineering to ensure needed telemetry is developed.

Product/Service Development

• Creates relationships with partner teams to drive orchestration, integration, and adoption efforts for the development and implementation process of multiple features areas (e.g., product, services) for large and highly complex cross functional projects.
• Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries.
• Monitor project risks and develop contingency plans to mitigate potential issues.
• Influences leadership on objectives. Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible.
• Partners with the engineering team to prioritize and deliver on the roadmap for multiple feature areas (e.g., product, service) across divisional boundaries. Justifies capacity requirements and advocates for the right resource allocation.
• Establishes and monitors processes and drives accountability with stakeholders for following the established schedule and processes. Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals.

Product/Service Performance

• Acts as an advisor to educate and evangelize the feature areas (e.g., product, service) across divisional boundaries they work on with customers via meetings, presentations, and other forums. Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.g., product, service) across divisional boundaries.
• Provides expertise to partner with others to monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.g., product, service) across divisional boundaries.
• Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs. Shares insights with Engineering and other partners. Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact.
• Leads the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others.