Sales Account Director
Brooks Automation, Inc in Anywhere, Arizona, USA Remote
Information Technologies
Full-Time
The Sales Account Director will report directly to the Director of End User Sales. The position will be based in Oregon or Arizona.
What you'll do:
• Creates detailed strategies (including objectives and action plans) for specific sales opportunities and overall account to deliver our value message and increase revenues while maintaining corporate margin objectives.
• Develops and manages the customer total relationship, including executive interaction, technical interaction, marketing interaction, service interaction.
• Arranges technical presentations at customer locations and supports customer visits to Brooks’ Development and Manufacturing centers.
• Maintains knowledge of current developments in state-of-the-art products from Brooks and competitive firms. Maintains presentation on competitive offerings.
• Negotiation leadership and manages contracts and associated amendments.
• Manages the forecast (Excel / SharePoint) on a weekly basis with rolling six month forecast.
• Must be a pro-active person with the ability to identify any potential issues before they arise.
• Be knowledgeable of the different drivers and/or challenges in the semiconductor industry.
• Able to complete critical projects even if challenged with limited support.
• Put together key updates and documents/distributes critical meeting minutes.
• Create detailed action lists and follows up on open issues until complete.
• Works with factory personnel to quickly resolve issues as an escalation point and provide feedback to customer.
• Ensures quotes are generated as needed and enter into forecast plan as applicable, as well as monitoring receivables and negotiates collection difficulties when required
• Supports and manages clean order bookings.
• Handles service and sales related customer relation problems and maintains customer confidence and satisfaction.
• Work with team to manage customer build configurations, product change notices and any engineering changes required.
• Weekly conference calls with customers that accommodate different time zones of customers and key internal stakeholders.
• Track and ensure key shipments are well understood, and roadblocks are cleared.
• Travel: As necessary to ensure success of critical projects. Primary travel would be to key customer sites throughout the globe
What you'll bring:
Experience
• Bachelor’s degree - preferably in a technical discipline
• 5+ years of successful sales/marketing/business experience in the Semiconductor Industry, preferably sales to Semiconductor Manufacturing Fabs
• Established relationships within the semiconductor and/or adjacent market preferably at End User Semi Fabs
• Willingness to travel within the USA and work in a global team of professionals
• Demonstrated strong understanding of customer and market dynamics and future trends
• You must have demonstrated success in driving best of class customer satisfaction as seen through the customer’s eyes.
• The successful individual will consistently exceed revenue targets, maintain or increase margins, and demonstrate the ability to thrive in an aggressive and ‘must win’ company environment.
General Characteristics
• Self-driven with a Business Development mentality and ability to articulate and manage an organization at a strategic level to achieve business development goals
• Well organized with a sense of urgency
• Strong communication, negotiation & presentation skills
• Relationship builder, but be thick skinned
• Problem solver / strategist with technical competence
• Flexible, positive attitude with a win-win orientation
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