Vice President, Product: Patient & Member Experience

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team

• Exciting challenges in an international environment

• Competitive salary and regular performance reviews

• Flexible location and working environment – possibility to work from home

• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.

• and many more…

Job Description

Reporting to the Chief Product Officer, the Vice President of Product – Patient and Member Experience is responsible for the definition and execution of product roadmap and strategy for Press Ganey’s Patient and Member Experience Product. This market-leading and innovative product measures and provides key insights for patient and member experiences in the healthcare market. Using market data, industry knowledge and a strategic mindset, this individual will be a key member of the product leadership team, working with cross functional leaders on longer-term alignment and definition across the portfolio of solutions. Additionally, this individual will define, build and deliver new products to drive revenue growth, work with marketing and sales on market-facing evangelism and communication and support sales and partnership conversations around product vision, innovation and direction. 

Essential duties and responsibilities include the following.

• Accountable for creation of strategic roadmap for the Press Ganey Patient and Member Experience products

• Identifying market needs to define new products and product enhancements to drive competitive differentiation

• Building and justifying business cases for future investment in strategic areas such as AI/ML, data visualization, 3rd party data ingestion, action planning and action management, etc.

• Deliver on the Press Ganey Patient and Member Experience product roadmaps including rationalization of existing technologies and products

• Engage key cross functional stakeholders on investment, strategic direction and market impact

• Analyze existing technologies, new technologies, market developments and competition to identify and prioritize product market opportunities to deliver products to drive new revenue supporting corporate growth goals

• Collaborate with Marketing to position the Press Ganey products in the market, evangelizing longer term direction and strategy through innovation

• Collaborate with engineering and technical teams to develop proof of concepts, scope feasibility and investment needed to drive strategy

• Understand, monitor and communicate market movement and trends to the wider R&D organization to teach and learn around market and customers.

• Utilize market, technical, customer, usage, etc to bring a data driven approach to product strategy and justify investment.

• Translate research data into actionable plans to define product strategy, direction and areas for innovation.

• Take a leadership role in the development of budgets to ensure appropriate staffing to realize strategic direction and deliver production-level innovations post proof of concept.

• Interact with executive team to gain feedback, drive alignment and communicate and influence direction.

• Lead various product managers through mentorship and coaching to develop.

Qualifications

• Requires 10+ years progressively responsible experience in product management and delivering next generation innovative products. 

• Experience working with Patient or Member Experience products or Health Plan / Health System companies measuring / tracking and improving member experience and engagement.

• Deep knowledge and experience building and delivering SaaS software products. 

• Experience with Health Plan Health Plan data (ingestion, mapping and interpretation)

• Ability to and history with bringing new innovative products to market (from inception to market results)

• Experience working with and communicating with cross functional stakeholders to drive alignment across multiple departments. 

• Deep / Expert industry knowledge and expertise of the employee experience space

• Direct experience with SaaS products including pricing models, operational implementation / support and user experience. 

• Performance Skills/Competencies: The below categories represent general skill sets that are required by this position. The level of proficiency & priority required by this position are defined by the following scales.

o Communication and Influence: Ability to communicate strategic items and influence organization to act and move towards strategic direction and innovative solutions. 

o Delivery: Ability to deliver on strategic roadmap through direct and indirect methods (including partnerships)

o Value & Metric Driven: Able to express value in the context of financial and / or other metrics. 

o Strategic Thinking: Able to think strategically, developing innovative and novel approaches to meet market needs and drive differentiation and new products. 

o User Focused: Focus on users and customers for all strategic directions

o Coaching & Mentorship: Strong in a desire to coach others and mentor. 

o Teaching & Learning: Excellent and passionate about teaching market, product and technology concepts and a strong desire to continue to learn. 

o Stakeholder Management: Able to communicate and manage stakeholders to deliver what’s needed without being nearsighted and reactive.

The ideal candidate will reside in Chicago or Boston. 

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.