Lead Systems Engineer

We are seeking a visionary and technically adept AVP of UCC to lead our Webex UCC environment. In this critical role, you will be responsible for developing and executing a comprehensive UCC strategy, overseeing the successful completion of migration to the cloud, and ensuring the ongoing optimization and utilization of our Webex environment.

This position offers a unique blend of strategic planning, technical leadership, and project management. The ideal candidate will be a CCIE-level individual with a deep understanding of Webex capabilities and a passion for driving innovation in the UCC space.

Responsibilities

• Establish and implement a multi-year strategic plan for UCC laying out plan for all major technologies

• Perform as a solution architect for Unified Communication and Collaborations utilizing extensive technical knowledge to design and implement a fully integrated environment including real-time communications, content collaboration and AV technologies heavily utilizing Cisco/Webex technologies

• Complete transition of webex from on-premises solution to cloud based services

• Manage and optimize the Webex environment to ensure its performance, stability, and security

• Develop and implement policies and procedures for Webex user administration, feature configuration, and access control

• Provide ongoing support and training to users on Webex functionalities and best practices

• Conduct regular reviews and identify opportunities for further optimization and feature utilization

• Provide technical leadership and expertise to the UCC team, ensuring a deep understanding of Webex architecture and functionalities

• Stay current on Webex technical advancements, certifications, and best practices

• Collaborate with IT and Security teams to integrate Webex with existing IT infrastructure and security protocols

• Identify and implement new Webex features and functionalities to enhance user collaboration and productivity

Requirements

• 5+ years in technical operations, architecture, or equivalent progressive roles

• 5+ years in supervisory or management capacity

• Min 10 Years of comprehensive and deep experience in IT, preferably with large implementations of unified communications and collaboration and in managing large, complex enterprise environments

• Strong leadership and management abilities. Ability to lead cross-functional project teams in implementing projects of a complex nature and experience leading technical teams comprised of architects, engineers and operations

• A deep understanding of the interdependent relationship between UCC technologies, including network and voice infrastructure, information security and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT

• Experienced in Solution Architecture, program management, engineering, vendor management, project management and network support

• Ability to engage in detailed technical discussions, strong analytic reasoning and problem-solving skills

• Strong time management, research, and troubleshooting skills

• Excellent written and verbal communication skills

• Confident speaker with ability to present, interact, and connect with executives, engineers and technical contacts. Ability to understand and articulate complex concepts in a clear and concise manner

• Bachelor's Degree with a major in Electrical Engineering, Telecommunications, Computer Science, or related field – required

• Professional certifications from leading equipment vendors: Cisco CCIE Collaboration preferred

• Hands-on experience implementing Webex UCC technologies in an enterprise environment. MS Teams experience a plus

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

• Paid Holidays - nine (9) total per year

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

• If otherwise eligible, participation in the discretionary annual bonus program

• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program