IT Operations Engineer

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk services and reliable IT systems.

As a IT Operations Engineer, you will manage and maintain our Google Workspace environments for our digital banking entities, ensuring it meets organizational needs and security standards. This role involves providing support, performing routine maintenance, and leading projects to implement new features and functionalities.

Job Description

• Attend requests from internal stakeholders regarding their Google Workspace requirements.
• Provide first-level support for Google Workspace issues and inquiries.
• Perform routine maintenance tasks and updates.
• Maintain documentation of Google Workspace configurations, procedures, and troubleshooting steps.
• Participate in Google Workspace-related projects and migrations.
• Implement and manage security settings, including DLP, email security, and data protection policies.
• Configure Google Workspace applications and settings to meet organizational needs.
• Build automations for routine operational tasks related to Google Workspace.
• Collaborate with internal IT teams and other departments to implement new features and functionalities.
• Act as a liaison between Corporate IT and different stakeholders to ensure smooth operations, support and delivery of IT services
• Proactively monitor and report on operational status, deliverables, risks and issues to ensure business objectives are accomplished

Job Requirements

• Diploma or Degree in Computer Sciences or Information Technology related
• Minimum 1-2 year' of relevant experience operating in a similar role. 
• Proven experience as a Google Workspace Administrator or in a similar role.
• Experience with DLP and other advanced security configurations (preferred).
• Technical skills/background in network/system/mobile device management administration (added advantage).
• Relevant IT certifications (e.g., Google Workspace Administrator, CompTIA Security+, Microsoft 365 Certified).
• Ability to coordinate and communicate effectively to manage operational activities
• Result oriented, with strong analytical and problem-solving capabilities to ensure the progression for operational issues/ projects
• Ability to multitask in a fast pace environment with clear strategic mindset of processes
• Technical skills/background in network/system is an added advantage

*Please note that you can only apply for up to 2 positions in a given period.