Senior Platform Engineer

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

The Senior Platform Engineer is responsible for the support, builds and any updates to the central and hospital-based applications and infrastructure in order to provide a professional, effective and highly available service.

The Senior Platform Engineer will also supervise and assist other members of the team, often advising and leading a project or major incident through to resolution..  

Key Responsibilities:

• Responsible for dealing with all incidents, change and problem records logged via the Service Desk to ensure that resolutions are maintained within SLA.
• Devising, justifying, challenging, and implementing service improvement activities.
• Delivering Business Program Engagement Request (BPER) projects on time which is critical to supporting the business through evolving change. 
• Effectively prioritise project delivery without compromising BAU activity, both personally and across the team.
• Liaising with 3rd parties where necessary as part of project/BPER work.
• Act as a mentor and escalation to other team members, providing support on technical issues and taking a lead managing critical and P1 issues where necessary.
• Server capacity, monitoring, and reporting.
• Identification and recording of business and technical risks to the IT Technical Architect / Platform Manager.
• Maintaining hardware & software contracts, including asset inventory via ServiceNow.
• Schedule and carry out routine maintenance tasks. 

Key Requirements:

• Minimum of 4 years’ experience in an enterprise IT Support position
• Detailed understanding and specialisation of several core technologies (e.g. Microsoft Exchange, Active Directory, Entra ID)
• Good grasp of project management techniques and ability to run with project requests and manage through to completion.
• Service delivery and project management skills.
• Excellent documentation skills with meticulous attention to detail.
• Ability to communicate highly complex information and verbally.
• Willingness to occasionally perform site visits and work away from home.
• Willingness to be involved in an on-call rota.
• Excellent time management and prioritisation skills
• Ability to work well under pressure and execute tasks to a high standard.
• Ability to delegate workloads effectively to other team members
• To be proficient and have In-depth knowledge and experience of many of the skills listed below.

Technical skills:

• M365 products – SharePoint Online, Exchange Online, OneDrive, Defender, M365 Apps, Intune, Purview, Licensing) 
• Azure
• MS Teams
• Advanced network troubleshooting skills (Checkpoint, LAN, WAN)
• Advanced Azure Entra and Active Directory (incl. DNS, DHCP, Sites & Services, Group Policy Management, FSMO)
• Datacentre Hosted HP Hardware
• Patch management (Intune, WSUS)
• Exchange (2016/Exchange Online/O365)
• SAN infrastructure (Dell EMC, Unity/VNX)
• PowerShell Scripting
• Microsoft DevOps
• Windows Clustering / Load Balancing / Reverse Proxy (VTMs)
• Hardware/Application Monitoring (Solarwinds)
• IIS
• Virtualisation technologies (ESX & HyperV)
• Web/Mail Filtering (Cisco Email Gateway/Microsoft Email Protection/F5 WAF)
• Mobile Device Management (Intune)
• Data Backups (Rubrik & Other)
• Windows O/S Server and Client Server 2016 – 2022, Windows 10/11)
• Disaster Recovery

Desirable:

• Microsoft certifications (MCSA, Azure, MS Teams, Microsoft 365 – Intune, Security, Defender) – Desired
• Other, non-Microsoft technology, qualifications (e.g. VMWare, EMC) - Desired
• ITIL foundation - Desired

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.