Customer Service Engineer

PerkinElmer is looking for a Customer Service Engineer to join out Team on Customer site in Schwabenheim.

Successful Candidate will be responsible for on-site support for our customers regarding the installation, maintenance, repair and qualification of analytical devices and other Laboratory/Shopfloor devices.

·Onsite Trouble Shooting and Repairs

o Diagnose and resolve technical issues with equipment or systems on customer premises.

o Perform routine maintenance to ensure optimal functionality.

o Install and set up new equipment according to specifications. Execute repairs, replacements, or upgrades to hardware and software components.

o Conduct thorough testing to ensure proper functionality.

o Provide training to end-users on the operation and maintenance of the installed systems.

·Customer Support

o Serve as the primary point of contact for customers, addressing inquiries and concerns.

o Collaborate with clients to understand their needs and provide appropriate solutions.

o Offer technical guidance and advice to optimize equipment performance.

·Documentation

o Maintain accurate records of service activities, including diagnostics, repairs, and installations.

o Prepare detailed reports for both internal and external stakeholders.

o Document customer communication and feedback for continuous improvement.

·Collaboration

o Work closely with internal teams, including Scientific Services, engineering, and customer support, to coordinate efforts and achieve customer satisfaction.

o Collaborate with Customer site functions to promote the OneSource culture across LAMP and EHS programs.

·Remote Support

o Provide remote assistance to other customer sites when on-site presence is not required.

o Utilize various communication tools to troubleshoot issues and guide end-users through problem resolution.

·Continuous Learning

o Stay updated on industry trends, new technologies, and product developments.

o Participate in training programs to enhance technical skills and knowledge.

·Adherence to Safety and Quality Standards

o Follow Customer safety rules and guidelines while performing on-site tasks.

o Ensure compliance with quality standards in all service activities.

o Active contribution on PerkinElmer Complaint Management

o Feedback on quality performance to business Units

·Commercial

o Identify M2M leads and opportunities.

o Close collaboration with site leader to grant Global MSA conditions are respected.