ServiceNow Administrator/ Developer

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of EUCOM's mission objectives.

What You’ll Get to Do:

Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment.  Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM).  Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle while encouraging Now platform use through outreach and training.

The Government requires ServiceNow Software Developers to support the increase requirements across the command as well as the decision to automate several additional IT management processes and databases.  The contractor shall design, develop, code, test, and debug new software products, and/or make significant enhancements to existing ServiceNow modules to include. The ServiceNow candidate will possess:

• Experience in IT Service Management and Service Portfolio modules.

• Experience in Vancouver is preferred, as well as experience with version upgrades.

• Embody a passion for continuous improvement and innovation, but also be open to take on administrative roles as needed, to include user training.

• Required to have ServiceNow Certified System Admin and at a minimum one other Mainline certification.

More About the Role:

• Design service catalog items in accordance with customer requirements.

• Publish and maintain service catalog items.

• Create and maintain service portal pages and content.

• Manage customer experiences via portals, pages, and items.

• Manage user experiences within the Now platform via homepages, dashboards, and workflows.

• Create and maintain application and technical services.

• Manage core foundation data, tables & columns, and configuration item (CI) classes.

• Create and maintain CI relationship data.

• Accurately create, test, and manage update sets in a high paced environment.

• Use best business practices to configure tables, forms, and workflows.

• Consult on creation and modification of business processes based on knowledge of the Now platform.

You’ll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain.

• Three years of experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM.

• Experience with JavaScript and Angular scripting.

• Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer.

These Qualifications Would be Nice to Have:

• Experience with Vancouver

• ITIL Release, Control, and Validation

• ServiceNow Certified System Administrator

• HTML/CSS experience

• SOAP and REST API experience