Business System Analyst

By Light is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate shall, in support of the Service Design, synchronize efforts with the IT Service Portfolio Manager and produce customer-based additional information for each defined service.

This position is for Monday through Friday, normal business hours.  

Responsibilities

• Provide a consistent approach to designing services
• Deliver services that are effective and efficient IT and mission solutions through the coordination of all design activities
• Design services that can be easily and efficiently developed
• Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure workflows are developed in the Service Request System.
• Documenets workflows with tasks prior to service implementation.
• Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment
• Facilitating the completion of a Service Design Package for all new and existing services.
• The contractor shall assist the Government IT Service Portfolio Manager in documenting and maintaining templates in support of Service Design Coordination.
• The contractor shall schedule and document all required meetings (e.g., Requirements Working Group, Technical Review Board, and Design Planning meetings) in support of Service Design Coordination

Required Experience/Qualifications

• BA/BS
• 5+ years of experience
• ITIL 4 Foundations certification
• Experience with formal system development methodologies including Agile
• Experience working in a team-oriented, collaborative environment
• Experience with business process modeling
• Experience eliciting and documenting software requirements in the form of use cases and user stories
• Experience working with BMC Remedy Ticketing System
• Experience working with Microsoft SharePoint
• Experience in business analysis activities including:
  • SW/HW requirements management and analysis
  • SW/HW requirements elicitation
  • SW/HW solutions analysis
  • SW/HW requirements planning
• Strong attention to detail and follow-through skills
• Excellent written and verbal communication skills

Preferred Experience/Qualifications

• MA/MS
• 10+ years of experience
• DoD TS/SCI clearance
• ITIL 4 Managing Professional certification
• Knowledge of and/or experience with software and hardware discovery tools
• Experience working with ServiceNow

Special Requirements/Security Clearance

• Active DoD Secret Clearance

By Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)

By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.