Senior Manager-Control Management

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.

EDDS is seeking a Sr Manager, Control Management to support change management associated with the implementation of a new 1LoD operational risk management framework and operating model. This role with collaborate across Control Management pillars & with EDDS leaders, and stakeholders across business units and lines of defense.

Key Responsibilities: 

• Support EDDS Sr Leadership and Control Management (CM) leadership define, evolve and enhance of our first line operational risk model for the business unit.

• In collaboration with CM leadership and Process Owners, clearly define roles and responsibilities, and help to identify product owned risk functions, training and operating model that balances risk management with operational efficiency.

• Oversee execution plans of operational risk management framework within the business unit (BU), including BU specific guidelines, project plans, etc.

• Track status of milestones and deliverables across workstreams, run flawless communication forums, impact assessment, resource requirement, stakeholder coordination, funding needs, prioritization, etc.

• Support implementation of key areas training initiatives that align with Operational Risk Management.

• Support sharing insights, better practices, themes, etc. across the enterprise

• Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.

Required Qualifications:  

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Excellent project management, communication, and interpersonal skills

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following: 

o   Translating operational risk strategy and appetite into execution guidelines

o   Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

o   Oversee the implementation of the operational risk governance frameworks 

o   Communicating and ensuring understanding and adherence to operational risk procedures and standards 

o   Manage the operational risk exam management processes

• Experience in financial services industry, preferably within a globally systemically important bank (G-SIB)

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities