Manager, Governance & Controls

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Global Merchant Services (GMS) Pricing team is responsible for the pricing of the largest source of American Express’ revenue, Merchant Discount Revenue. The team leverages Merchant Pricing to promote acceptance, grow coverage, increase merchant satisfaction, drive GMS revenue and profit growth. This business subsists on customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.

The Manager, Governance & Controls is responsible for leading internal and external audits, upholding regulatory standards and supporting the root cause analysis and remediation of Pricing issues. The successful candidate will report to Director, Governance and Controls and will have considerable exposure to Regional Pricing teams, Controls Management team and other teams across the Blue Box.

Job Responsibilities

• Lead internal and external audit activities while ensuring compliance with regulatory standards, identifying risks and recommending strategies for operational improvements.

• Partner with Controls Management team to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.

• Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.

• Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.

• Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.

Minimum Qualifications

• Experience working with internal and external auditors.

• Ability to analyze complex processes, identify inefficiencies and propose effective solutions.

• Business process management, root cause analysis and improvement focus.

• Outstanding communication skills, both oral and written.

• Proven executive level presence and ability to influence at all levels.

• Detail oriented individual and creative problem solver willing to challenge traditional ways of doing things and propose solutions.

• Strategic thinker with transformative mindset.

• Demonstrated ability to balance multiple requests and prioritize accordingly.

• Proven ability in leading projects from analysis through implementation.

• Self-starter with strong project/program management experience driving complex, large-scale, cross-functional initiatives.

• Experience working with offshore teams is helpful.

• 4+ years of experience in project management, process improvement, and/or root cause analysis.

• High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook.

• Bachelor’s degree is required.

• Merchant experience is a plus.

Salary Range: $90,000.00 to $170,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities