Program Manager - Strategic Workforce Planning

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Technology Workforce and Talent Excellence (TWTE) team is a center of excellence (COE) that tightly aligns with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to evolve, so must our talent strategy. 

Our aspiration is to be the best, most inclusive and diverse place to work in Technology, bar none. Our Workforce Strategy is to have the best talent, in the right locations, and an optimized global cost structure.

The Senior Program Manager of SWP will support and enable our internal partners, including the Technology Leadership Team (TLT) and their leadership teams by: 

• Enabling systematic analyzing, forecasting, and planning for their workforce

• Determining the supply and demand to meet their delivery needs

• Supporting the identification of talent management interventions based on their needs – such as having the right people with the right skills in the right places

How will you make an impact in this role?

The Program Manager of SWP will own and manage relationships with a set of senior Technology leaders and their Chief of Staff and partner with teams including Technology Portfolio and Technology Finance. This role will manage the leaders’ SWP, driving a regular cadence of meetings to review macro level insights and trending around items such as contractor/ colleague ratios, band level mix, location growth, and progress towards Early Careers Program (our graduate hire program) global placements.

The Program Manager enables this through:

• Deepening existing relationships between TWTE and the Technology Leadership Team through effective SWP management and providing a service that supports their organizational needs.

• Supporting the enablement of best-in-class self-service tools to enable modelling of the SWP and automated dashboard reporting for our partners.

• Partnership with teams across Technology to manage a systematic end-to-end process to analyze, forecast, and plan the Technology workforce.

• Deriving meaningful insights from internal data sources and external benchmarking.

• Identify solutions and drive talent recommendations based on senior leader needs.

• Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies.

• Manage outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.

Minimum Qualifications

• Bachelor’s degree.

• Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data.

• Ability to utilize Industry trends and make meaningful recommendations. 

• Excellent communication and influencing skills required, experience with senior stakeholder management.

Preferred Qualifications

• Experience working in either Technology or Consulting, or closely partnering with Technology is a plus.

• Strategic Workforce Planning experience and/or experience with people strategy or talent management interventions is preferred.

• Highly organized with experience running large scale programs.

• Understanding of Agile practices.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities