Manager - Colleague Experience Group

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The Colleague Strategic Partner (CSP) team for Global Commercial Services (GCS) supports over 4,000 colleagues. This Manager, CSP role will provide strategic support to business leaders in the Small & Medium Enterprise (SME) and Global & Large (G&L) sales functions.

• Providing high impact solutions to business challenges using insights, data and analysis and delivering clear presentations to influence outcomes

• Engaging actively in organizational effectiveness and change efforts, with strong project management and execution

• Coaching leaders and providing developmental feedback, as appropriate

• Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate

• Setting and holding a high bar for performance enabling leaders to manage their talent against these standards 

• Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs

• Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs

Minimum Qualifications

• Data and Insights: Demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights, make decisions, create solutions, and drive continuous improvement.

• Project Management: ability to help organize and coordinate CEG processes and the business across various projects and timelines 

• Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage

• Business acumen: understand our business strategy, plans, and the impact of internal and external factors

• Ability and willingness to learn in a fast-paced environment with quality and speed 

• Knowledge of some CEG disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development

• Minimum of 5+ years of CEG/HR related, or organizational consulting experience preferred

• A global mindset and experiences with different countries and cultures

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities