Senior Manager - Digital Product Management

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

The Global Loyalty & Benefits organization is part of the Enterprise Platforms & Technology Business Enablement organization, where product and engineering resources are brought together to improve speed to market and further unlock value across our code mission: ensuring our customers to get rewarded for choosing Amex. We offer a broad set of products and solutions that require close collaboration with colleagues from new card product teams, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence, finance, and customer servicing.

The Global Loyalty and Benefits organization is looking for an experienced Senior Manager of Digital Product Management to lead the modernization and transformation of many of our core Loyalty capabilities. In this role you will develop a deep understanding of the Loyalty business, our consumer needs, and improve and execute a strategy to uplift our offerings to a modern platform. You will work across teams where you sometimes have to influence without authority, so we are looking for someone with good communication and collaboration skills, as well as solid technical skills.

You'll consult with business partners to articulate outcomes and expectations, lead requirement refinement meetings, tie initiatives to key metrics, and drive consensus around your project plans. You'll work with implementation teams to ensure delivery of consistently high-quality software products.

A key part of this role will be to build and foster a culture of agility and Product Management in close partnership with technology and business teams.

Responsibilities:

• Lead transformational initiatives to modernize Loyalty technology platforms, working within tight modernization timelines and commitments

• Deep engagement and consultation with various teams to understand current and future needs, and drive teams toward consensus and project completion

• Full participation in and support of agile and SAFe practices and ceremonies to reinforce the agile transformation of the delivery team

• Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings

• Build robust understanding of the Loyalty domain

• Create and manage the product roadmap for the capabilities you own

• Identify and communicate risks to work that is in-flight, and provide viable alternatives to mitigate those risks

• Support leadership in developing a platform strategy, in the sizing of development efforts, and PI planning

• Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful

• Coaching and developing the skills of more junior product managers and product owners

 Qualifications

• 5+ years of experience in Product Management, with experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health

• Understanding of how capabilities are built in a modern microservice technology stack

• Ability to establish and maintain effective working relationships with all levels within organization, internally and externally

• Experience with agile and scrum software development methodologies

• Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements

• Problem solving, attention to detail, excellent organizational skills

• Project management skills: ability to prioritize and complete tasks

• Experience developing enterprise software in multiple countries at a global company desirable

• Experience in transforming and modernizing technology platforms is desirable

• Knowledge of financial services industry and associated products is desirable

• Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline is preferred. Master’s Degree is desirable

• Must travel to office a minimum of three days per week, in alignment with team days

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities