Director-Business Development

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Field Sales Director sits within a geographical territory and leads a team of managers responsible for new prospect acquisition with annual company revenues ranging from $10M to $300M. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team. This role requires up to 3 weeks per month of travel. 

Job Responsibilities:

Strategic planning (20 – 30% of time)  

▪ Drive overall sales territory strategy to achieve business goals and sales targets  

▪ Collect customer feedback and distribute internally to influence product development based on customer need  

Coaching and development (20 – 30% of time)  

▪ Hire and on-board new Field Sales managers to build a strong team  

▪ Support team development by regularly conduct 1:1 coaching sessions, team huddles to share best practices  

Performance management (10 – 20% of time)  

▪ Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development in coordination with Field Sales managers  

▪ Partner with Marketing, EDA, PPI, Product and Senior Leadership to improve sales engagement and performance  

▪ Support team to handle client escalations, as needed  

Business development (10 – 20% of time)  

▪ Initiate, develop and maintain executive level relationships and drive sales activities with key customers  

▪ Lead sales team to develop a long-term strategy for each territory and top clients  

Compliance (100% of time)  

▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements  

▪ Conduct customer ride-alongs with Field Sales managers to ensure high quality and compliant customer interactions 

Knowledge, Skills, Attributes, and Experience:

Knowledge and Skills 

Client development  

▪ Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership  

Coaching  

▪ Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions  

Performance management  

▪ Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results  

Demonstrating value  

▪ Proactively and consistently demonstrates the value of partnering with American Express  

Results focus  

▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks  

Market, industry, & product knowledge  

▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation  

Attributes:  

▪ Strategic thinking  

▪ Leadership and team motivation  

▪ Personal accountability 

▪ Compliance focused  

Experience:

▪ Bachelor’s degree required, Master’s degree preferred  

▪ Experience leading sales teams, 7 – 10 years minimum  

▪ Proven experience winning new business relationships  

▪ Experience achieving sales quota and goals through multiple product offerings  

▪ Experience in a highly-regulated industry 

Salary Range: $115,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities