Salesforce Business Systems Analyst

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. 

About the Role:

We’re looking for a talented and motivated Senior Business Systems Analyst with 7+ years of experience to join our BizTech BSA team at Gusto. The ideal candidate thrives on asking “why,” challenging the status quo, and driving scalable solutions for Gusto’s growth. They are highly organized, an expert in translating business needs into technical requirements, and passionate about problem-solving and building for the future.

This role requires close collaboration with Gusto’s Revenue leadership teams to scale and optimize Gusto’s Salesforce instance. The Senior Salesforce Business Analyst will analyze business processes and data to identify opportunities for improving the customer experience and supporting Gusto’s operational excellence.

Here’s what you’ll do day-to-day:

• Drive system improvements by ensuring effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform.
• Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes. 
• Manage integrated applications and third-party suppliers, including NICE CXOne, Qualtrics, Chili Piper, Outreach, RingLead, Catalyst, and more.
• Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale.
• Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
• Be accountable for our lead-to-cash capabilities' vision, strategy, and roadmap.
• Own the communication of any platform changes to end users and stakeholders.

Here’s what we're looking for:

Experience and Expertise:

• 7+ years of experience as a business systems analyst supporting Revenue organizations. 
• 4+ years of strategic Salesforce ownership, including defining the platform’s vision, roadmap, and prioritization.
• Comprehensive knowledge of GTM tools (I.E. Salesforce, NICE CXOne, Chili Piper, Ringlead, Zoominfo, CPQ, or related technologies).
• Proven track record of designing and supporting large-scale, technically complex Salesforce solutions.

Strategic and Analytical Skills:

• Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions.
• Strong knowledge of best practices for Salesforce architecture and governance.

Communication and Collaboration:

• Strong interpersonal and communication skills, with experience working across diverse operating teams and functions.
• Experience in training and enabling end users and fostering adoption of platform changes.

Certifications:

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Advanced Administrator, Salesforce Business Analyst, Sales Cloud Consultant) are preferred, but not required.

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $129,000-144,000 in Denver & most remote locations, and $156,000-175,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.