Community Manager

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:
As a Community Programs Manager at Gusto, you will be pivotal in supporting, project managing and executing both existing and net-new programs for our audience of entrepreneurs. Your passion for small to medium businesses will drive you to act as a strategic liaison, advocating effectively for their needs across internal teams and channels.

About the Team:
The Community and Events team operates within the Marketing org, where we’re collectively building a category-defining brand that makes a meaningful impact—not just on Gusto’s business, but on the lives of our customers.

Here’s what you’ll do day-to-day:

Community Engagement: Cultivate community and connection for our SMB community through channels such as social media, events, and networking opportunities.
Program Development: Curate and develop everything from event agendas, sessions, workshops, and keynote presentations that resonate with our SMB community, ensuring informative and engaging experiences.
Operational Strategy & Infrastructure: Take the lead in scouting and building out operational systems that support and scale community initiatives.
Budget Management: Strategically manage budgets for the programs you support to ensure financial accountability in event planning and execution.
Logistics and Operations: Coordinate all logistical aspects of events, from venue selection and vendor management to AV production, catering, and attendee registration.
Cross-functional Relationships: Collaborate closely with key stakeholders across the organization to deliver programs that meet broader company objectives.

Key Personal Attributes:

• Dependable and Accountable: A self-starter who consistently delivers on commitments with reliability and precision. You’re trusted to manage complex projects, ensuring all milestones are met on time and to the highest standard.
• Results-Driven Work Ethic: A relentless drive to achieve excellence, with a strong focus on outcomes. You take ownership of your work, and you’re motivated by the opportunity to exceed expectations, delivering high-quality results that advance both team and organizational goals.
• Empathetic Connector: You excel at building genuine, lasting relationships by creating a warm, inclusive environment where people feel heard, respected, and valued. Driven by a passion for bringing people together, you inspire collaboration and foster a sense of shared purpose, whether virtually or in person, to strengthen connections and drive engagement.

Here’s what we're looking for:

• 4-7 years of proven experience in community management or event management within the SMB sector.
• Creative thinker and builder passionate about entrepreneurs, community building, and customer engagement.
• Experience managing advisory councils and local/regional events or similar community engagement initiatives.
• Exceptional project management skills with a demonstrated ability to handle multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, adept at collaborating across teams and influencing stakeholders at all levels.
• Proficiency in event management software/tools (e.g. Coupa and Ironclad), event budget tracking and familiarity with digital marketing strategies.
• Bachelor’s degree required.

Our cash compensation amount for this role is targeted at $134,000 - $164,000/yr in San Francisco and New York, and $110,000 - $135,000/yr in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.