Manager, Collections

Essential Job Functions:    

• Responsible for the direct management of part of the collection team, including performance reviews, training/mentoring and maintaining a positive work environment.

• Ability to mentor collectors and assist when accounts need to be escalated

• Able to maintain a small portfolio while also managing staff

•  Review collection efforts to ensure use of proper and timely collection techniques when making demands for payment, including use of phone and email

• Maintain customer receivable accounts within Company guidelines.

• Collections per contract and invoice terms.

• Work to improve processes for proper invoicing and reduction of errors.

• Analyze, reconcile and report on customer activity.

•Manage files, records, transactions and other office procedures.

•Review individual and/or commercial customer files to identify and select delinquent accounts for collection.

•Reconcile customer statements/billings and work with Hub sales representatives to improve collections and customer knowledge of credit, billing and collection policy.

•Minimize bad debt risk and maximize accounts receivable collections.

•Inform credit team when customer is not adhering to payment terms and may be a credit risk moving forward

• Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications:

• Bachelor’s degree in Finance, Accounting, or related field.

• Five years’ experience in Commercial Collections, three+ years’ experience managing a Collections team of at least 5 members.

• Strong knowledge of compliance regulations and risk management framework.

• Strong communication, interpersonal and leadership skills.

• Proficient with Microsoft Office, including Intermediate Excel skills

• Ability to maintain confidentiality and trust around sensitive compliance issues.