Manager, Fleet Maintenance Quality Control

Essential Job Functions:

• Conduct thorough quality assessments across various regions, adhering to established program guidelines and Standard Operating Procedures (SOPs).
• Maintain exemplary organizational skills and a sharp focus on detail, overseeing the quality tracking process through all inspection stages, ensuring completion and accountability.
• Cultivate a culture of continuous improvement and technical skill advancement within the team.
• Collaborate closely with maintenance teams to ensure compliance with Procedures, SOPs, and relevant local, state, and federal regulations.
• Provide expert guidance to management on issue resolution and drive effective remediation strategies.
• Evaluate operational risks, proposing safety protocols to prevent incidents related to Avoidable repairs, accidents, or other hazards.
• Formulate and enact strategies for the comprehensive lifecycle management of fleet assets, including standardization, maintenance, network configuration, allocation, and disposal.
• Establish vehicle maintenance strategies and capital replacement plans grounded in Total Cost of Ownership principles.
• Devise and implement strategies to optimize parts procurement and utilization, aiming to minimize inventory levels, maximize financial resources, and reduce the risk of obsolescence.
• Lead the development and execution of complex projects aimed at business transformation and process optimization.
• Engage with a diverse group of partners, including internal and external customers, suppliers, and partners, to solve issues, drive improvements, and solidify new processes.
• Propel projects and organizational goals to successful business outcomes.
• Ensure the quality and consistency of process improvements, taking part in verification following implementation.
• Present well-defined business issues and their potential solutions to senior management.
• Oversee the deployment and management of robust quality management systems to safeguard maintenance quality, cost, and safety.
• Create and maintain metrics to evaluate the performance of external suppliers, M&R maintenance shops, and to gauge customer satisfaction.
• Spearhead quality enhancement initiatives in collaboration with cross-functional teams, promoting continuous improvement.
• Act swiftly to resolve high-priority issues.
• Gather and interpret statistical and customer feedback data to identify and address field issues.
• Educate new team members on departmental procedures and policies, emphasizing ethical behavior and safety practices.
• Advise and support other departments on maintenance quality-related issues within their operational scope.
• Investigate customer complaints thoroughly, determining causes, implementing solutions, and reporting outcomes.
• Monitor and evaluate staff productivity and performance against company standards.
• Work in partnership with senior leadership to create and implement short-term and long-term process enhancement strategies that support the company’s overall goals.
• Lead the charge on process improvement initiatives, enhancing quality protocols, driving efficiency, and reducing redundancy.
• Embrace the role of fostering the adoption of new processes, current processes through dedicated support and training.

Minimum Qualifications:

• Bachelor’s degree is preferred. 
• Minimum of 6 years of experience in fleet maintenance or quality control, with at least 3 years in a managerial or supervisory role overseeing large-scale fleet operations. Excellent analytical, organizational, problem solving and interpersonal skills, with the ability to multi-task in a fast-paced environment.
• Possesses a robust analytical aptitude and comprehensive computer skills, necessary for adeptly managing fleet maintenance software, platforms, and utilizing Microsoft Office Suite products to gather, analyze, and leverage data for informed decision-making.
• Adept at training and policy development to ensure high standards of team performance and compliance.
• Demonstrated ability to manage complex projects with cross-functional teams and achieve significant business improvements.

Salary: $75,000 - $85,000/year base salary

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.