Assistant Vice President or Vice President, Infrastructure

Job Details

Description

Whittier Trust is the oldest privately owned multi-family office headquartered on the West Coast, providing exceptional client service and highly customized investment solutions for high-net-worth individuals and their families.

Our dedicated professionals work with clients and their families to deliver a broad array of services including investment management, fiduciary, philanthropic, and family office. Our founding family’s century-long history of entrepreneurship continues to guide our activities for clients today. Entrusted with private family assets, our teams employ a consulting approach to tailor solutions for complex family situations.

Whittier Trust attracts professionals who have a desire to grow while building their skills in the service to our clients. Our organization is flat, nimble, and uniquely attuned to the needs and desires of both today’s entrepreneurs as well as legacy family members who may be several generations removed from the wealth creators. Our corporate culture is one of client-focus, collaboration, performance and accountability, family orientation and long-term career satisfaction. Employee turnover is low because of a high level of engagement and career fulfillment.

The position offers a competitive compensation package including base salary, performance bonus, equity consideration, excellent medical, and retirement plans.

Position Summary

The Vice President, Infrastructure will provide implementation, 24/7 operational support and continuous improvement of Infrastructure systems including but not limited to network, servers, data center, SaaS and IaaS. The successful candidate will be technically versed, passionate about customer service and act as the main point of contact for Infrastructure systems. This position will start as an individual contributor role and reports to the Chief Information Officer. 

Responsibilities

• Oversee the administration, maintenance, monitoring and upgrade of Infrastructure systems ensuring the highest levels of system availability, capacity and security
• Analyze, implement, administer and support network, servers, databases, data center, and IaaS
• Collaborate with technical teams, business stakeholders, and third-party partners to optimize and Infrastructure systems to support business needs
• Responsible for Infrastructure systems related product licensing/subscriptions, ensuring appropriate coverage with a focus on cost containment
• Align work with priorities and goals to the organization, department, and industry regulations
• Ability to manage multiple infrastructure projects and provide a clear articulation of direction and expectations of delivery (Quality, Scope, Time)
• Coordinate roles and tasks of team members to achieve goals
• Create and maintain standard operating procedures, policies, SLAs, communications, and knowledge base
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor
• Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments
• Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions
• Good understanding of process orientation, understanding of project management methodologies and best practices
• Stay up to date on regulatory concerns and changing IT and information security trends. Propose and implement changes to ensure environment is secure
• Ability to be part of a rotating on-call 24x7x365 schedule

Qualifications

• Supportive of moving from on-premise to the cloud with the goal of 100% applications in the cloud
• Demonstrated experience with Microsoft 365 and Azure
• Knowledge of Infrastructure management in a complex environment with working knowledge of architecture, systems administration, network administration and IaaS administration
• Proven management of multiple projects and managing vendor relationships including managed service providers and VARs
• Ability to drive initiatives and lead meetings in subject matter expertise areas
• Ability to stay current on technology trends and quickly learn new technologies
• Ability to meet deadlines, prioritize appropriately, cope well with change and maintain composure under high pressure situations
• Excellent interpersonal, written, and verbal communication skills including ability to communicate with staff and management of any level
• Passion for cybersecurity and ensuring security is part of every initiative
• Knowledge of common security/privacy frameworks; CIS, NYCRR 500, CSF, PCI, NIST, CCPA/CPRA, etc. and the concept of SASE

Preferred Qualifications and Certifications

• Experience with successfully moving from on-premise to the cloud
• Experience with Fortinet suite of products including switches, firewalls, access points and network access control
• Experience with Fortinet SD-WAN, VPN or ZTNA client
• Experience rolling out M365 endpoint features such as Intune, Autopilot and Windows Hello for Business for example
• Experience securing M365 and Azure environments including implementing and/or supporting Microsoft Defender suite
• Managing projects and documentation in Jira and Confluence respectively
• Certifications in M365 and Azure, CISSP or CISM

Education, Experience and Certifications

• Bachelor’s degree in computer science, Information Technology, Engineering or related discipline
• 10+ years of experience with IT Infrastructure systems
• 8+ years of experience with server operation systems; Windows Server, Linux
• 8+ years of experience with virtualization systems; VMware, Hyper-V
• 8+ years of experience with network, firewalls, access points
• 5+ years with SNMP and agent-based monitoring tools
• 5+ years of experience with disaster recovery and IT general controls
• 5+ years with Microsoft 365 and Azure
• 3+ years of experience with Fortinet switches, firewalls, and access points
• 2+ years of experience implementing SD-WAN
• Infrastructure related certification(s); Cisco, Microsoft, VMware, CompTIA, etc.
• Experience in Finance industry preferred
• Recent experience in mid-market firms of over 200+ employees

Compensation - Commensurate with experience and title

Base salary range

• AVP: $115,000 - $150,000 annually
• VP: $140 - $180,000 annually

Salary may vary depending on job-related factors including, but not limited to, skills and experience. Full-time employees may be eligible for a comprehensive benefits package that includes: medical, dental and vision coverage, 401(k), life insurance, paid time off and a Wellness Program. Annual bonus, incentive pay and/or equity may also apply depending upon the role.

Qualifications

Skills

Preferred

• WORD - Advanced
• PowerPoint - Advanced
• Outlook - Advanced
• EXCEL - Advanced
• Communication - Advanced

Behaviors

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• Bachelors or better.

Licenses & Certifications

Preferred

• CompTIA Computer Archtr
• CISSP Spcl Mgmt InfoSys
• Microsoft Cert Program