Production Support

• Providing 2nd line support to a range of internally and externally created trading applications
• Good knowledge of Financial Markets (one or more of Fixed Income, FX, Equity Derivatives & Futures)
• Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems
• Managing the production support incident queue
• Supporting the first line EOperations team
• Liaising with internal, external customers, senior stakeholders and 3rd party vendors
• Performing deep dive root cause analysis on issues escalated from L1 to the team and raising JIRA tickets to development where a bug is identified.
• Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared.
• Identifying process improvement opportunities and automating manual tasks.
• Documenting issues and new processes

Responsibilities

• Extremely good communication skills, both verbal and written
• Previous experience supporting electronic and voice trading systems – particularly low latency, High Frequency platforms in the FX or Rates arenas.
• Highly motivated individual who is adaptable to change
• SQL/Oracle/Sybase experience (Doesn’t’ have to be all three)
• Strong UNIX/Linux experience
• Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
• Strong FIX experience – other messaging protocols useful
• Understanding of STP trade flows
• Good understanding of Network Connectivity