Customer Operations Specialist

• You work in a team in our office as 2nd level support for operational matters in day-to-day business
• As a troubleshooter in technical support, you are responsible for Euronet ATMs, identify causes of errors and help resolve them
• You support our 1st level support and independently solve technical questions by phone or remote access
• You handle complaints from our customers including escalation management in order to find good solutions in a timely manner
• You work closely with other departments such as Sales, Contract Management and Finance

Requirements

• You have completed vocational training in the IT environment, in the commercial sector or a degree
• You have initial professional experience in customer service
• You are characterized by a strong service and customer orientation, supported by a positive and friendly demeanor
• You are an absolute team player
• You have very good IT skills (especially Excel and Powerpoint)
• You organize your time and tasks ideally, work in a structured and independent manner
• You demonstrate your communication skills on a daily basis on the phone and in emails
• Good knowledge of English is an advantage

benefits

• hybrid work model
• company pension scheme
• 29 vacation days
• Employee discount with exciting cooperation partners such as Sixt, Esprit, Travel etc.
• Monthly voucher worth over 50€, redeemable at our partners such as Rossmann, IKEA etc.