Customer Operations Coordinator - Team Leader

Euronet EFT Segment seeks to employ a high caliber Operations Team Leader who will play a key role in ensuring industry leading uptime and further development of our independent ATM network across Germany, by supervising internal and external resources.

KEY RESPONSIBILITIES:

• Supervise and coordinate the company's different service providers that are required to support the ATM network on a daily basis. Such services are Cash in Transit, ATM maintenance, telecommunications, security, installation, etc.
• Coordinate with Euronet centralized services (IT, Operations, Finance) in order to deploy the ATMs, solve application issues and test new developments.
• Lead the coordination of Euronet resources to resolve potential incidents.
• Maintain inventory of ATMs and sites in the company's databases.
• Provide operational risk management.

Requirements
GENERAL REQUIREMENTS:

• University degree with Engineering, Supply Chain Management or IT orientation, or equivalent professional experience.
• Minimum 8 years of experience in the Operations or Information Technology functions, currently holding a Supervisory position.
• Prior experience must show a proven track record in Operations or Information Technology in such sectors, as banking, financial services, telecommunications or retail.
• Prior experience in the deployment of ATMs, and additional experience in ATM systems and ATM software will be considered an asset.
• Proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
• Flexibility and readiness to travel frequently across the country.
• Must have legal right to work in the EU.
• Applications must be submitted in English.

COMPETENCIES:

• Strong interpersonal skills with an orientation towards customer service.
• Analytical and problem solving skills (highly geared towards problems solving).
• Focus and dedication in delivering quality.
• Self-motivated and results-orientated.

Benefits

• Work in dynamic, stable, international environment.
• Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.