Director, Senior Relationship Manager

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of end of 2024, the firm managed approximately $11.5 trillion in assets on behalf of investors worldwide.

Business Unit Overview:

BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets.

The Aladdin Client Business (ACB) entity is effectively responsible to growth the Aladdin business with our existing external clients, implement our solutions and manage the relationship & services across the lifetime of our clients. 

The role sits within our Client Engagement team that is responsible to expand our footprint withing our existing client base as well as minimize churn and provide best in class user experience on our technologies: user adoption, value delivery and client satisfactions are key objectives for our teams.

The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients in Europe (mainly France, Luxembourg and Swiss based) across a range of activities including relationship management, business development, churn prevention and value delivery.

The candidate should have a solid finger pulse of the client’s entire organization and be imbedded into the client’s key Decision Makers and Business leaders to drive adoption and growth. Commercial and client facing skillsets are a must.

The job title is – Director, Senior Relationship Manager

Key Responsibilities:

• Lead and establish strong personal relationships with clients and represent BlackRock software business in a compelling fashion.

• Liaise with the client's key stakeholders in the region and provide strong leadership for the eFront relationship. Specifically tasked to build senior connectivity within our client base.

• Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.

• Develop strong relationships with all groups within BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.

o Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.

o Coordinate with our Support organization located in iHubs and our Product Management & Engineering organization to provide best service to clients.

• This role will be part of the ACE Leadership team for the region.

• Clients are medium to large asset managers, asset servicers and asset owners leveraging our tools for their private market business.

• She/he will manage relationship with clients with 3 major objectives:

o Expand footprint (harvesting)

o Prevent revenue attrition (churn)

o Ensure client satisfaction (health score)

• Regular travel in the region (Mainly Geneva, Paris, Luxembourg) is expected.

Skills and Qualifications:

The ideal candidate will possess some combination of all the following:

• Fluent in English and French.

• Based in Paris or Luxembourg

• 10 years + in the  Fintech industry (as a client, in a consulting company, with a technology provider)

• Ability to build relationships across a broad range of backgrounds from IT, operations, investment teams to C-suite

• Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic.

• Deep knowledge of capital markets – private market focus; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied.

• Technologically “aware” to be conversant with clients and visualize opportunities.  Technology knowledge is important, but a deep skillset is not necessary.  

• Demonstrated experience successfully leading strategic initiatives within a global organization.

• Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services.

• Strong project management and coordination skills

• A consultative approach to understanding client needs and a passion for solving problems

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning

• Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities.

• Comfortable working diverse and multi-cultural environment

• Used to manage her/his business and report with data & analytics.