Technology Relationship Manager, Aladdin Client Business, Vice President

BlackRock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for our clients with portfolios totaling over $13 trillion. Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world. The BRS business is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business within BlackRock Solutions.  It is responsible for maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.  This is a client facing role and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems.

We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximize our value proposition and client outcomes.

Key responsibilities include:

• Own relationships with client’s senior management (CTO, CIO, COO, Heads of Desks) to understand their business objectives and needs and help them use Aladdin expertise to achieve their firm’s goals.

• Understand the client’s business challenges and propose solutions leveraging Aladdin that drive value and adoption.

• Ensure client feedback on product is communicated to the Product Managers and is tracked through successful development and deployment.

• Partner with the client, as well as Aladdin Product Managers and the financial modelers to support client’s development needs

• Assist clients in leveraging Aladdin to its fullest across the entire trade and portfolio lifecycle

• Keep updated on regulatory and operational industry trends to help your clients stay ahead of changing times

• Serve as a subject matter knowledge lead on multiple Aladdin workflows and processes

• Help Client Engagement leads with harvesting and onboarding additional client business by coordinating across product and sales teams

• Help clients adopt and learn Aladdin’s regulatory reporting

• The role demands technical proficiency and a robust comprehension of our Aladdin technology applications.

• Engage with clients to define key strategic and tactical initiatives, leveraging your internal network to oversee and execute cross-functional project solutions.  This is not a project management role, and it involves hands-on implementation of solutions alongside clients and internal teams, from the inception of the project to the realization of the desired future state.

• Lead internal stakeholders discussions to guide and align the development of our product by bringing the voice of the client to the table

Qualifications

• 2+ years of work experience in financial services or consulting, OR graduate level degree

• Undergraduate degree in Computer Science, Computer Engineer, Economics, Accounting, Finance is preferred

• Strong interest in FinTech and the Financial Institutions (Banks and Insurance companies) and/or Asset Management

• Familiarity with buy-side investment management or middle-office workflows is preferred

• Working understanding of equity, fixed income and derivative markets and their operational workflows. Knowledge of alternative investments and their lifecycle is a plus

• Outstanding communication and the ability to present complex concepts simply and clearly to varying audiences

• Must have past demonstration of strong project management and leadership skills, and the ability to deliver large complex projects

Preferred Skills and Experience

• Experience with SQL, UNIX, VBA , C++, PERL, Python, BI Tools (Tableau, PowerBI) or similar tools, and/or Aladdin

• CFA, FRM, CIMA, or CAIA certification