System Director, Revenue Cycle Consumer Excellence

Summa Health – headquartered in Akron, Ohio – is one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospitals, our nonprofit system has 8,000+ employees; nearly 1,000 credentialed physicians; and buildings and facilities totaling more than 3 million square feet across all our campuses.

Summary:
The System Director of Revenue Cycle Consumer Excellence oversees all Patient Billing, Follow-up Collections, Single Billing Office (SBO), Financial Assistance and Customer Service Call Center activities. This position is responsible for the oversight and timely response time to:

• MyChart billing related patient inquiries
• Bad Debt and vendor performance management
• SBO posting of patient payments
• Oversight of Financial Advocates and timely processing of Financial Assistance applications
• Reconciling insurance and cash posting to the bank

The System Director of Revenue Cycle Consumer Excellence promotes professionalism as a patient advocate and adheres to Summa’s Billing and Collection Policies. The System Director is responsible for the oversight of HCAP and works collaboratively with Finance on charity audits. This position is responsible for the timely update of Summa’s Financial Assistance Policy for annual Board approval, statement revisions, and updates to Summa’s website and MyChart with annual revisions based on AGB and Federal Income Poverty Levels. The System Director of Consumer Excellence services Summa’s Internal Revenue Cycle departments by processing all mail correspondence in OnBase. This position supports the Vice President, Revenue Cycle in achieving annual goals, Key Performance Indicators (KPIs) and Revenue Cycle System initiatives, including achieving favorable budget variances.

Formal Education Required:
- Bachelors in Business/Finance related field or equivalent combination of education and/or experience.

Experience and Training Required:
- Seven (7) years of Revenue Cycle experience with a focus on Patient Billing, Collections and Follow-up management experience.
- Epic SBO and vendor management experience required.

Other Skills, Competencies and Qualifications:
- Maintains strong executive presence, is a proficient meeting leader, sets realistic objectives and key results, can work with autonomy.
- High energy, with the capacity to successfully manage many projects and responsibilities.
- Capable of quantifying the financial impact of revenue cycle application and process-related issues, presenting them to executive teams and tying them to KPIs.
- Capable of leading vendor and operational stakeholder engagements.
- Exceptional presentation skills, ability to present report outs to executive team: reporting on Goals, Key Accomplishments, core RCM KPIs, areas of opportunity and recommendations moving forward.
- Team builder with good interpersonal skills, including the ability to persuade others to change their minds or behavior and effectively work with all levels of an organization.
- Proficient in Microsoft Office products, such as Excel, Word and Power Point.
- Knowledge of current healthcare trends, regulations, and KPIs.
- Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity.

Level of Physical Demands:
- Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Equal Opportunity Employer/Veterans/Disabled

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

$54.22/hr - $81.33/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.