Manager, Field Operations

Position Summary

Alkermes is seeking a dynamic and detail-oriented Manager of Field Operations to drive excellence in roster management, territory alignments, and field sales reporting. This role is instrumental in managing field team operational planning, overseeing alignments, rosters and business rules. As a key player in the Field Operations team, you will be responsible for ensuring the accuracy and efficiency of all roster initiatives, coordinating with both internal and third-party stakeholders. You will play a crucial role in operational execution for all field deployments. This role requires expertise in CRM systems, Tableau reporting and Javelin administration, ensuring seamless system automation and customer visibility. The ideal candidate is highly motivated and customer-focused, with the ability to adapt quickly to changing business needs while maintaining a strong commitment to operational excellence.  This role will be located in our Waltham office and work a hybrid office schedule. 

Responsibilities

Core Responsibilities

• Maintain and update all roster and alignment deliverables, ensuring clear documentation and communication across commercial field teams.
• Collaborate with HR on field employee onboarding, offboarding, and employee change management.
• Lead mapping sessions, manage shared prescriber and account processes, and ensure accurate territory alignments.
• Ensure accurate roster information is provided to downstream vendors for seamless data consumption.
• Oversee ad hoc alignment changes, impact reporting, call planning, goal setting, and dashboard updates.
• Conduct alignment analysis and propose new geographies to support current and future sales force growth.
• Identify and implement innovative tools and technologies to streamline end-to-end alignment processes.
• Act as the primary resource for troubleshooting and resolving roster and alignment issues.
• Recommend process improvements to enhance business applications and operational efficiency.
• Maintain business rules in Javelin, ensuring alignment, account exclusions, and accurate sales crediting.
• Manage and create reports for field force operations, marketing, and sales analytics.
• Participate in Javelin system enhancements, writing business requirements, advising developers, and conducting user acceptance testing.
• Collaborate on incentive compensation (IC) design and sales reporting.

Qualifications

Basic Qualifications/Required Knowledge & Skills

• Proficiency in SQL, including joins and functions.
• Experience with relational databases and SaaS technologies.
• Ability to work with large datasets.
• Expertise in data visualization tools such as Tableau (development skills are a plus).
• Strong statistical and analytical abilities to interpret complex data sets.
• Strong understanding of alignment data impact and ability to provide best-practice recommendations.
• Excellent written and verbal communication skills.
• Proven ability to develop cross-functional partnerships and collaborate effectively.
• Strategic thinking with strong problem-solving skills.
• Strong analytical, organizational, and planning skills with high attention to detail and data accuracy.

Minimum Qualifications

• Bachelor’s degree required.
• 8+ years of experience in pharmaceutical field sales operations and data management.
• Ability to work a hybrid office schedule in our Waltham office 

Preferred Qualifications

• Experience working with Field Sales teams promoting multiple products.
• Strong background in sales operations functions such as sales data processing, reporting (Tableau), alignment management, CRM, and call planning.
• Hands-on experience with Javelin systems (JAMs, JRM, JBRM).
• Deep understanding of pharmaceutical data sources, including Veeva CRM, Salesforce.com, MedPro, and related systems.
• Proficiency in Veeva CRM, SQL reporting, and field force operations tools such as Javelin or AlignStar.
• Advanced Microsoft Office skills, particularly in Excel.

About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). 

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law.  Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Alkermes is an E-Verify employer.