Senior IT Partner Manager

At Allianz Global Investors we foster a culture of professionalism, fulfilment, and an inclusive working environment. Do you want to be part of a leading active asset management company? Then join us now!

This position is within the Core IT Services department, which provides an IT infrastructure platform for the business. You will be part of a global team – IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe, Asia and the U.S. The team focuses on the ownership, continuous improvement and execution of key IT processes, manages the ITSM platform (ServiceNOW), supports integration & oversight of service providers and the service transition of new applications.

This position will be based in Frankfurt or Munich.

What you will do

• Lead relationship management with strategic IT outsourcing partners including Cloud service providers and their entire contract lifecycle, from negotiations, commencement, dispute resolution and termination of services

• Oversee contract performance and license management in collaboration with the IT operations team and ensure compliance with terms and conditions throughout the entirety of the contract lifecycle

• Create and maintain IT outsourcing performance dashboards, KPIs and reporting standards

• Redefine, enhance and document operating model, governance and oversight policies and processes

• Regularly review the third-party reports (e.g. SOC 2) and ensure mapping of Complementary User Entity Controls (CUECs) and effective Cloud provider controls with internal control framework

• Support problem management resulting from critical, repetitive and/or major incidents in collaboration with internal stakeholders and outsourcing partners

• Ensure root-cause analysis is conducted by the outsourcing partner and preventive, corrective action plans are followed through with any learning applied for future benefit

• Create management decision-papers, status reports and other documentation to provide transparency

• Act as project manager and coordinate outsourcing partner related changes, renegotiations, commencement of new services in close collaboration with the responsible IT operations teams

• Ensure compliance with internal policies and procedures, relevant standards, regulations, and best practices

• Identify cost-saving and process improvement opportunities in the respective service and outsourcing agreements in close collaboration with the responsible IT operations teams

• Work collaboratively with internal stakeholders to ensure that the contract scope, terms, and budget are aligned with the organization's business objectives

• Act as a point of contact to third-party(-ies), service providers as well as within the Core IT Services, Risk Management, IT Audit, IT Legal, IT Compliance, Information Security, Business Resilience, Sourcing & Procurement, Finance and other cross-functions

• Stay up to date with industry trends and advancements in IT services and cloud outsourcing practice

What you bring

Required

• University degree in Information Technology, Economics, International Business, Supply Chain Management and/ or similar areas

• Minimum 12 years of experience in IT sourcing & procurement, IT contract & commercial / vendor management, IT infrastructure operations, IT risk management or a related field

• Demonstrated experience working at IT service providers, telecommunications, and/or IT sourcing & procurement consulting, with an understanding of the sales aspect

• Proven track record in managing IT cloud services and/ or outsourcing contracts, relationships, negotiations, RFPs and practical day-to-day operations (BAU)

• Good understanding of RTO, RPO and SLA / OLA mechanisms across the value chain in multi-sourcing global operations environment

• Ability to understand and translate complex regulatory and oversight requirements into business relevant language and decision-making documents

• Ability to work under pressure and handle multiple tasks simultaneously

• Detail-oriented with a proactive approach to identifying and addressing issues and conflicts

• Strong negotiations skills, communication (both written and oral), problem-solving and conflict management

• Good interpersonal skills and a team player

• Highly motivated, target-oriented, matured and persistent

• Able to accommodate dynamic work priorities and global environment

• Excellent knowledge of English both verbal and written (German is a nice to have)

Preferred

• Experience in financial, banking and/ or asset management sector

• Experience with multicultural and international teams, and collaboration with external service providers in a multisource environment

• Experience in managing IT crises and major incidents at both the operational and tactical levels

• Knowledge of regulatory requirements, such as the Digital Operational Resilience Act (DORA), KAIT, VAIT, etc.

What we offer 

• Flexible working from home and abroad according to internal guidelines (hybrid model/ flexible working hours/cross-border remote work) 

• Access to pension/ savings plans/ Allianz products

• Family support (relocation/ childcare facilities)

• Company share purchasing plan 

• Mental health and wellbeing programs 

• Mobility solutions (Jobrad bike leasing, subvention Jobticket)

• Career opportunities within the entire Allianz Group 

• Self-guided learning & development 

• … and so much more!